Organizational Structure Of The Hospitality Industry Essay

In relation to hospitality and catering, the non-commercial or “public” sector exists in the form of hospitals and institutes of education. Organisations in the commercial sector are privately owned and exist solely to find a niche to exploit to make money. While money-making is still a factor in the private sector, it is not the main goal. With the primary goal, demographic and expectations of the target audience, along with location and budget, all taken into account, different areas of the hospitality and catering industry begin to differ widely.

The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

Abstract This article makes some predictions about the future by considering operational issues in the "rst part of the next century. Hospitality operations management is considered at two levels * the "rm level at which strategic operations management takes place; and the unit level. It is proposed, using a model developed by Jones (1999, International Journal of Contemporary Hospitality management), there are seven strategic concerns: location, integration, a$liation, con"guration, organisation, implementation and adaptation.

Service excellence is an extremely important for the Hospitality and Tourism Industry as the cornerstone of the foundation of this business. Business depends on travellers; they are number one for prosperity and for future development of a customer- focused Industry. Sarah Cook proposes that “good service is meeting customer’s expectations”. (Cook, 2011, p. 17). She shows that excellent service is exceeding customer expectations and “to provide world class service needs to improve the total relationship with the customer, the customer experience, improving the process through which is delivered to the customer”. (Cook, 2011, p. 17). Most people’s definitions will be based on personal experience. Put simply, providing service excellence in the hospitality industry is about ensuring the guest is happy with the product and its delivery during the product delivery period, but also that they retain happiness with the product after the product delivery period is over. Disney Institute declares that Service Excellence means exceeding customers’ expectations and paying

The hospitality industry is one of the most interesting and ever growing industries there are, in the hospitality industry there are a few attributes that one must possess in order to survive. What is hospitality? (Mackenzie & Chan, 2009) “There have been different definitions of Hospitality Broadly speaking; Hospitality is the act of kindness in welcoming and looking after the basic needs of guests or strangers, mainly in relation to food, drink and accommodation. A contemporary explanation of Hospitality refers to the relationship process between a guest and a host. When we talk about the “Hospitality Industry”, we are referring to the companies or organizations which provide food and/or drink and/or accommodation to people who are away from

The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)

Hospitality industry is one of the world¹s largest employers and brings people together in a global community. It is undergoing a significant change with cross-border expansions in high-growth markets and the threat of digital or tech disruptors. This is redefining the roles, responsibilities and capabilities of leaders in the industry and has created a demand for professionals with a strategic mindset, agility, strong leadership skills, and financial sophistication. Moreover, characteristics of the industry such as dynamic travel trends, labour intensive workforce from different cultures, long operating hours, intense competition and fast pace of developments requires a leader to have broad understanding of property-development skills as well as operating skill-sets. Leaders should have a clear understanding of the company’s brands and its strategies as they enter new markets.

Customer service is very important element in hospitality industry. A good restaurant or a good hotel always have an excellent service first. Hotels and restaurants put added value in their products and service make guest love it. Some hotels give guest drink when they arrived or prepare small birthday gifts to their loyalty guests. But sometimes hotels spend lots of money to added value of customers’ experience but customers still don’t like their service. So, what’s happening? Hotels gave service and improved service are not customers needed or most needed. That’s the gap between you and your customer. “You know your hotel inside out, but do you ever see it through your guests' eyes? In many cases, there is a disconnect between what hoteliers think

What is hospitality? Hospitality industry is both a service and labor intensive proposition (Poulston, 2008). As per dictionary meaning is the kindness on welcoming guests or strangers, just like a reception for the patient when stay inside the hospital, patients will receive a friendly and generous reception. The hospitality profession is described by Fabienne Rollandin (2014), director of industry relations and market research at Swiss hospitality management school Glion, as a ‘people-orientated industry’. Students are expect to providing high contact services, every single movement or behaviour will give a big impact towards customer. The key determinants to provide service quality, which will direct linkage to customer or guest satisfaction and loyalty are employee attitude, performance, and behaviour (Heskett, Jones, Loveman, Sasser Jr., & Schlesinger, 1994). So hospitality industry consider one of the tough industry in the world, because dealing with people is always difficult and challenger.

In my analysis of the structure of the current scales, scope and diversity that surrounding hospitality industry, I believe that the hospitality is one of the largest and fastest growing industries in the world. Therefore, the current scales indicates that, in the UK alone there are about 45,000 guest houses and hotels, while the hotel business stays an important area of the economy, with nearly £40 billion of an annual turnover (Kotler, et al., 2013). The current scales also indicates that the hospitality industry have around 127,000 properties and with staffs around 1.6 million people and diverse industry.

A typical method is to draw up a list of primary and secondary hospitality attributes. People with relevant demographic characteristics are interview ed to explore their interests, opinions and preferences. Each respondent also ranks the hospitality attributes, and the results are analysed. The relative importance of various hospitality features for different segments is determined in this way, and their marketing implications can then be

This research papers describes the various Industries of the hospitality industry. The three I discuss are Food service managers, Lodging managers, and Chefs and Head Cooks. The vibrant and rapidly growing industry has highly demanded positions across the world. The various tasks and responsibilities of each career field are detailed. Information regarding the salary and projected growth rates of these individual careers is listed. I discuss why a certain career worked for me and the how it will benefit me in my lifelong learning experience. After reading, this may influence you to possibly consider a career in hospitality management.

last 25 years the Hotel Industry has widely practiced and approved the importance of branding as an undeniable tools for marketing strategy.

Customer Satisfaction is a business philosophy which tends to the creation of value for customers, anticipating and managing their expectations, and demonstrating ability and responsibility to satisfy their needs. Nowadays one of the biggest challenges for managers in the hotel industry is to provide and sustain customer satisfaction. That is why customer satisfaction in a hotel industry plays a significant role for overall growth and development of each hotel.