Organizational Structure Paper

1182 Words5 Pages
Wal-Mart Week Four Ind. Doc. Frank
January 14, 2013 Professor

As an organization Wal-Mart has grown into a global and multimillion dollar company in America and around the world. They have been at the top of the list for the fortune and global 500 for years. They make big headlines both good and bad. They are in the United Kingdom, China, and Brazil, and all over the world.
Wal-Mart started its global market in 1991, where they opened up a store in Mexico City.
The profits were not that good at the beginning because they opened the store using plans and strategies they use in the United States. Those internal and external factors in globalization affected the four functions of
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Targeting customers from different ethnicities and age are important as well as offering an array of product, designating adequate handicap parking spots, shopping carts, and motorized scooters. Customer surveys and employee job performance reviews are also a part of Controlling.
The ethics function will focus on the moral principles that govern a group’s behavior. Initially during planning, a company may be sure that items not appropriate for children are locked away, such as explicit CD’s or weapons. When organizing, customers are more likely to shop at a store where the staff is courtesy, kind, respectful, and helpful. The Directing and Controlling functions are monitored more so by management to ensure that policies are adhered to, and tracked for compliance. Excellent customer service will be a focus because happy and satisfied customers are return customers. Although as consumers, this is an area that many stores are losing their focus on. In Business Ethics: The Law of Rules, the author states “Rules have the greatest impact when they cause people to behave differently than they would have behaved in the absence of the rule.” This would mean that if there is a policy in place for monetary incentives for the employee with the most customer service nominations, and more employees are trying to obtain the incentive, the “great impact” will
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