Originally Began With The British And Their Requirement

The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.

ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.

Due to running our own manufacturing plant we are able to implement more strict quality standards. One of every ten products will be thoroughly inspected and one in every 1,000 will be real life tested to ensure that each batch comes out with equally great quality. Western Kicks upper management will also have annual meetings with suppliers to discuss quality expectations. Those meetings can happen more often if necessary and all supplies will be inspected before being used for a batch. If more than 1 in every 50 of an item have to be discarded or returned due to quality problems, a meeting must be held with the supplier as soon as business allows.

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

The evolution of quality would continue throughout World War 1 and 2 along with major reformations in quality control through the computer age in the 1980’s (Mitra, 2006, p. 5). A greater scale of cooperation was needed to develop and align common economic goals and strategic objectives. After the European Free Trade Association was founded in 1960 (Grønningsæter, 2014) and countless countries join throughout the decades; an agreement was signed in 1992 where the standardisation of quality control would be common amongst European markets. European Countries wishing to do business with one and other could now standardise their quality control and assurance through standardised means of practise; though this would be done through a standardisation agency.

Importance of ISO 9000 It is observed that that most of organizations are seeking for ISO certification , to demonstrate that they value their customers, they value quality. ISO 9000 certification is the best way of measuring progress and it is regarded as the beginning of a continuous improvement process in the organization. According to Bodinson, G.W. (Bodinson, 1991) , if any organization did not implement ISO 9000, in future , it will be difficult for that organization to sell their product and survive in the market. According to Van Der Weile , (Van Der Weile, 1997), to improve the various processes and to maintain the standard in the organization , continuous improvement is the only way. The ISO 9000 series makes it compulsory to define the key processes and make

Quality in manufacturing has become an integral part of the production process and lean manufacturing. The objective is to ensure that all customer project requirements are met to specification while eliminating waste. Some of the world’s largest company’s require suppliers to be on their approved supplier list prior to considering doing business with your company. One of the major requirements to get on an approved supplier list is to have a certified quality management system in place. Manufactures recognize the importance of quality certifications and lean processes and use them as a competitive advantage in gaining new business and retaining current customers.

The quality manual highlights QIC’s approach to quality and has been developed to aid in understanding how we meet the requirements if standards such as ISO 9001 at a policy level. QIC’s procedures use these policies to establish practical data and information on how the operations of our business can be refined. Many of these may not be unique to QIC however have been proven in the past as being successful and will be adopted for use in ways that collaborate with current processes. Where required, a method statements will be used to provide detail regarding the completion of a task. The method statement should clarify any assumptions or queries that workers have in regards to a topic or task. The bottom tier of this includes all of the

Global competitiveness had increased the need to invest more into the efficiency of management and importance of having and understanding globalized standards (Aba and Badar 42). The ISO 9000 was created in 1987 and is a series of quality management standards. The ISO 9000 standards is so malleable that they are updated and changed roughly every three years since their endorsement (Aba and Badar 42). Because the ISO is versatile, certified companies are guaranteed exemplar standards being implemented regularly. Quazi and Padibjo (1998) stated that certified companies saw an improvement in their quality and an increase in their sales and market share (as cited in Aba and Badar 45). A benefit of ISO 9000 is that it highlights an effective system of quality that is an abetment in eliminating errors which in turn saves money (Aba and Badar 43-44). On reviews of a financial and scale efficiency, it was revealed that ISO certified businesses are more efficient than businesses that are not certified (Aba and Badar 45). The ISO set the foundation for company standards and established fundamental properties for further research in developing prosperous quality assurance programs.

ISO/IEC 27002 standard aligned with ISO/IEC 9001 (the Quality Management System) aims to meet the needs of non-Government agencies. An organizations management system needs to meet a basic best-practices management system. The organization is required to have an appropriately defined risk management process and assessment

It provides the requirements for the implementation of a quality management system for organizations wishing to continuously improve their customer satisfaction and provide compliant products and services. It is a generic and process focused set of standards, meaning it can be applied to any organization operating in any sector or industry; it targets the processes within the organization rather than the resulting product/output.

ISO 9000 currently includes three quality standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. ISO 9001:2000 includes Quality Management requirements while ISO 9000:2000 and ISO 9004:2000 includes Quality Management guidelines. All of these are process standards not product

The expressions " Quality Assurance " and "quality control" are frequently utilized reciprocally to allude to methods for guaranteeing the nature of an administration or item. The terms, be that as it may, have diverse implications.

The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard. The organization shall: