Orthopaedic Clinic Case Study

In order to maintain the quality and high customer satisfaction rate in many service provisions, managing complaint is the essential part which makes no exemption in health and social care setting. There are many statutory frameworks, code of practice and guidance regulating the service provision in health and social care setting.

| Customer Satisfaction * Complete the customer satisfaction every quarter; addressing over 50% of all negative statements * Build a strong family base * Set up a nurse hot line * Reduce patient utilize the emergency departments

If a patient or carer wants to complain I would see if I could deal with it personally. If I was unable to resolve the issue, I would advise them to call or email PALS the hospital complaints department.

And if that does not satisfy the situation calling social service to investigate would be the next best possible action. The interview said; “They will inform the management by complaining as there is an open disclosure policy; if something goes wrong; and patient isn’t satisfied they could sue them. Which can indicated that the patients can file a case against facility if they feel that they two advised actions have not satisfied the negligence of the workplace. The most important key in deciding the best action to take for this case would be the patient’s satisfaction and finding justice for the suffering received.

In this case, this increases transparency in the market as it supports informed decision-making, which can help drive improvement that results in higher quality care, lower costs and more engaged patients. In addition, MONAHRQ has established partnerships with different organizations to provide customers with a system that has integrated the highest-quality of care in which ensures communities their required needs. The mission, vision, and values have a big role in hospitals working together with all of their patients to identify the health and well-being of every customer. Washington State hospitals and hospital systems also mainly focused on their customer evaluation and satisfaction values by respecting patients and their care, which helps them sustain a healthy and safe environment in a community that identifies with every individual patient.

is very pleased with the quality of care she recived during her stay, after further conversation with her I noticed a couple of things that would have improved the quality of care. there was a dicrepancy in the care she received in two different units. while in delivery unit all the call bells were answered on time and the nurses checked on her frequently, same couldn't be said about the nursing care in the recovery unit. A couple of incidences stood out that could have been handeled in a different manner. First one was that when S.D. received her meal and she wanted to confirm that it was a vegetarian meal. The nurse said that she was sure the meal ddn't have any meat in it because that’s what her chart said. but this response didn't satisfy the ptient and she decided not to eat the meal. Second incident was more of a safety concern compared to the first one. S.D. was advised to call for help before going to the bathroom because of pain and swelling around her stiches. But during one instnace while she rang the bell, a nurse came in and told the patient that because her husband was sleeping in the room he could help her to get to the bathroom. This incidence raises a serious safety concern for the pateint. If an untrained healthcare professional such as her husband helped her get in and out of the bed, he could have pulled on the stiches and caused a potential

Nurses were required to confirm the right patient, medication, dosage, time, and route. The five rights aided in the process but errors were still made. Nurses working long hours, mandatory overtime, budget cuts, increased patient nurse ratio, and high patient acuities are also noted to contribute to the increase of errors. For many of these issues there is not a quick remedy. Geiger shared the elimination of retribution for medications errors would help decrease the effects associated with medication administration.

Throughout the United States, patient satisfaction has become increasingly significant in the quality of healthcare that is delivered to patients (Bleich, Özaltin, & Murray, 2009). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one national survey that has become more widely used in hospitals that measures patients’ perspectives of hospital care today (CMS, 2015). There are two

The world we are living in is age maturity of 65 at a rate of 10,000 per day. As people getting older, the body is breaking down and in of repair. Individuals are living longer and the technology to fix different part of the body is improving and allowing people to live a comfortable live. Moreover, a businesses have to take on the task of providing the material to help doctors facilitating their endeavors. Joint Ortho has taken on the challenge and has proven to be an expert in the field.

An X-ray of the claimant’s left foot performed on March 8, 2018 indicated previous remote trauma. Also indicated was advanced osteoarthritic degenerative changes in the left first metatarsophalangeal joint. The metatarsal fractures in the left foot were healed (Ex. 22F).

A Corrective Action Plan meeting was held on 8/3/15. Present during the meeting were Elena Briceno, Regional Director, People's Care, Dara Mikesell, Manager of Quality Assurance, Kristen Gener SG/PRC Service Coordinator, and Adriane Picazo, Manager of Client Services, RS1. Plan of Correction: A, Staff will dispense medications as prescribed by physician B, The Administrator arranged for staff to received medication training by a pharmacy on July 24, 1=2015, verification of this training was submitted on August 3, 2015. C, The Administrator will instruct the staff to continue following the present Medication Dispensing Protocol, which indicates that DSP A dispenses the medications and DSP B verifies the medications with the Medication Administration

This action will take effect on April 01, 2016. The plan is taking this action because the Elbow Orthosis health care service is not medically necessary. After a review of the clinical information provided by Integra Partners LLC and all other available information that is applicable to the requested service, the clinical peer reviewer has determined that the elbow Orthosis is not medically necessary. Based on InterQual criteria (a decision based program to determine medical need) for Orthoses for an Upper Extremity, the clinical guidelines were not met because the information presented does not include information such as if this issue followed an injury or surgery. The information does not confirm that you need this service for your care

Since I have been in the health care field for over nine years as a radiography technologist in an orthopedic center. I have seen many older patients receiving poor quality of care after surgery, especially from a nursing home. One incident that still plays in my mind till this day is a patient that has been seeing our doctor Mr. Gonzalez for years for chronic back pain. Mrs. Brown was a single but very social and active 62 year old women, until one day, walking her dog, she slipped, fell and broke her hip. Luckily for Mrs. Brown that day doctor Gonzalez was on call that day and performed emergency surgery on her hip, because Mrs. Brown had hip replacement surgery she was admitted to a nearby skilled nursing facility to recover and receive

In this report, I am going to talk about the change of daily living that happen when you have a physical condition for each of the four body systems, I will also include the mental health, psychological, environmental factors.

Patients have the right to notify staff that they are unhappy with an aspect of the care that has been provided. The steps to addressing complaints and grievances are: