Otisline

It adds value to the business i.e. it enhances the business operations which would inturn have a positive impact on the business

Promotes high levels of customer service due to considering customers’ health. Holds all parties accountable for their actions due to process review and refinement.

Cisco implement a customer self-service which allowed customers to basically help themselves with their problems. By making it so that they could input data into the database, they were able to diagnose their own problems and fix them from home. Doing this contributed a lot to Cisco’s success because customers new that if they needed a problem solved, they wouldn’t have to wait around for days and sometimes even weeks to get help.

Goal: Provide technological features to achieve a more convenient and friendly service, suited to the customers and their needs.

Benefits: Communications both internally and externally with dealers and partners have been radically improved. Information is now hosted centrally on a web-based portal, allowing all parties to access real time, up to date information at any time.

Strengths- Better flexibility with handling customers. More branch offices and more agents. Gains a better head-start in expanding their market growth.

Unifying operational functions of a vertically integrated company delivers specific advantages. Technology allows organizations to fully leverage the benefits of collaboration. An integrated business system will allow business leaders to redesign workflows, processes and organizational structures to drive better efficiency, quality and decision-making. The collaboration of logistics, operations, production and administration can improve a company’s business agility. Timely data, validated reports and real-time monitoring enable better cost control, financial oversight and enterprise planning. Strategic planning can increase overall performance of personnel, maintenance, scheduling and

The system allows to company to modernize its strategies and processing more efficiently than its competitors

Improved effectiveness: Board and stakeholders provide a standard approach with the ability to ask right question. Boards, business and IT departments can communicate effectively between themselves and their suppliers. Customers and supplier engage in a familiar process by addressing questions and providing information which increases the productivity. Candidates can be hired more easily with recognised expertise and become more effective.

Like PCs, machinery, services and office equipment. All these are essential for the overall cost structure. Secondly, Technology development that primary Includes R&D for designing the product, staying up to date with the needs of the customers and directly delivering products to people who do not have time to shop. The the Internet has contributed to have a Human resource management by providing the online recruitment of employees more effective with no waste of time. And help to hire qualified IT specialists. Therefore, the company for sure will aim to increase the number of trained, recruited staff. And finally, the Infrastructure in which it includes offices, plants, warehouses and distribution centers. Lately the company is upgrading its infrastructure technology and is installing new security systems which aim to reduce internal

It helps in minimising the number of accidents, reduce failure rates and improve the business. Employees can show consistency in their job performances and can control work place stress levels. It will decrease customer complaints and can help to be successful in jobs. It creates confidence and helps in decision making. It assists staff to initiate actions and take responsibilities without any constant reference to management. It even helps management to assist the employees with out any

Mr. Lee was introduced to the idea of the tiered service system at a conference he attended. When he returned, he then spoke to the customer service department at Elgin Technology about his interest on starting a tiered service system within the company. Mr. Lee asked for Customer Service Representatives to voice their opinions of the pros and cons this system will bring to Elgin Technology.

* More frequent face to face communication , written / electronic communication- lower operation costs.

Having employees know how to use the MIS software helps the stock control process go along a lot quicker. Also having staff being monitored and watched by senior staff to give any advice on what the employee is doing wrong or even doing right, to encourage them to continue doing right.

benefits, such as cost, control and business processes delivery time for the organization. In addition,