Outcome 1 – Understand Why Effective Communication Is Important in the Work Setting

1803 Words Mar 27th, 2013 8 Pages
Unit 051 – Promote communication in Health, Social Care or Children’s and Young People’s Settings
Outcome 1 – Understand why effective communication is important in the work setting.

1.1 Identify the different reasons people communicate.
There are many reasons why people communicate. We communicate to establish a relationship, we start using eye contact, smiles and general greetings such as ‘hello’. Having good relationships as a practitioner is essential because you are always meeting new parents, colleagues and students. Once established it is important to maintain the relationships. If you fail to maintain relationships it can lead to feelings of insecurity and it’s important not to let this happen in your setting. Another
…show more content…
It shows respect to other people and a lack of manners is often interpreted as a lack of respect. Manners will influence on children’s behaviour therefore practitioners will need to be good role models.
Outcome 3 – Be able to overcome barriers to communication.
3.1 – Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Everyone is an individual but people from the same or similar backgrounds tend to communicate in the same ways. This is to do with shared culture, different experiences and family backgrounds. Therefore when communicating with people who have a similar background to you, you may assume that they will interpret what you are saying in the way you intended however you should not expect this to happen or use this as a method of course. The experiences of communication children have depend a lot on their home lives as experiences outside of the home environment and family circles at this age will be limited.
Home language and culture – Different languages or forms of a language may be spoken at home, as well as accents and pronunciation differentiating between other regions in the same country. People who do not have English as a first language can take pitch and tone in many different ways as for instance they may not use rise and fall in their tone. Body language also needs to be taken into consideration as gesture and eye contact may rarely be used in some cultures. There may also be