Outline And Objectives Of The Case Management Process

1468 Words Jul 12th, 2015 6 Pages
1000 – 1200 words -293

1. Summarise the key steps in the Case management process.

1. Identify and explore presenting issues. Assess immediate needs and prioritise issues or areas of concern. This should include a range of short medium and long-term needs the client has.
2. Create objectives and goals for the case plan. There should be an outcome for the client and case manager to strive towards. This will guide the case manager in the areas in which resources need to be placed or sourced. The goals should be SMART goals. They should be obtainable and measurable to ensure the client is able to reach goals and measure their successes. This also means that a number of objectives and goals must be set.
3. The next step is to create an action plan. This is to establish roles, responsibilities and timelines for all goals and objectives. This lays the framework for short medium and long-term goals. It should also include how you will monitor the process.

2. Identify three (3) rights and three (3) responsibilities of a case manager.
• To a safe work environment
• For personal information to be kept confidential and the right to view records concerning them
• Equal opportunity workforce and an award wage

• To ensure the client receives the correct information about services and to not withhold any information
• Ensure that clients are involved in the decision-making process
• Ensure that clients are aware of services that can be provided to them

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