Outline How You Could Review Quality in a Health or Social Care Agency. Discuss Reflectively the Criteria You Have Used, Identifying Dilemmas and Opportunities to Work Towards 'Best Practice'.

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Outline how you could review quality in a health or social care agency. Discuss reflectively the criteria you have used, identifying dilemmas and opportunities to work towards 'best practice '.

This essay will look at the ways in which quality can be reviewed in Health and Social care agencies. It will then go on to analyse these methods and look at the problems that these can present, and the opportunities to move towards 'best practice '.

It will begin by defining what quality is and then move on to explore the review process of quality. It will then examine the pros and cons of these.

Quality originated in the Health and Social care field in the 1980 's.This was when the Conservative party were in power. At this time a
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Questionnaires are commonly used used in Health and social care services,How do you know that they are? in order to gain insight into the views of the services delivered. The use of questionnaires,in some aspects could be of great use, service users will all be answering the same questions, which will make it easier when it comes to analyse the responses given. Although a problem with this is that a service users perception of what quality is, may be completely different to what the perception of quality is to the frontline manager, other professionals and the wider community. Questionnaires are are Repeated Word good way for people to be able to give honest and truthful answers about their experiences of care. However, this is not always the case especially where people are asked to identify themselves. Service users may feel that they have to answer a question in a certain way, or feel that they must say things that are not how they feel in case that it affected the delivery of their care package. In order for this to be avoided, the questionnaire could be in a way that it can be answered with the service users own views without being misleading, and the service user could remain anonymous Poor Grammar without fear of reprisals. For a questionnaire to be of use, it must be in a

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