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Outsourcing: Staying Competitive in the Global Market

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Abstract
As more companies expand their business globally, they are seeing more opportunities and an increased set of threats to the market. Threats like war, political revolutions, new currencies, and natural disasters can affect growth and political stability throughout the world, so in order to successfully compete in the international market more companies are faced with the decision of relocating part of their operation offshore. This paper will address what key elements companies in this situation need to address, such as, quality of customer service provided, security of confidential information, and the possibilities of cost savings, in order to be sure that outsourcing is the best solution for their company.

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Organizations may also want outsourcing providers to require background checks for their employees. Just because the country has IP laws does not mean they will be enforced so it may also be wise to put the responsibility of security on the outsourcing provider by requiring monetary compensation if a security breach occurs.
If outsourcing is a strategy organizations want to pursue, security should not be taken lightly. The consequences of a security breach could be disastrous in terms of losing intellectual property to a competitor or loss of customers due to their lack of confidence that their private information is safe.
Customer Service Providing a consistent level of customer service to customers is a top priority of companies who are considering or have already moved part of their operations offshore. The customer service aspect of outsourcing is an important topic because it is equally divided between positive and negative viewpoints (such as?). If an organization fails to properly consider and handle the potential negative aspects of outsourcing, customer service centers, their reputation with customers may be negatively affected. Companies are benefiting from outsourcing because it allows them to offer more time with "live" operators ("Call Center Q & A", 2004, p. 32). Customers are seeing increased hours available for help because of the

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