Outsourcing at Office Supply

1540 WordsJul 28, 20127 Pages
OFFICE SUPPLY, INC OUTSOURCING IT INFRASTRUCTURE TO MAXIMIZE BUSINESS VALUE S544 - 12235 - DECEMBER 7, 2009 Aditi Parekh | Brian Honaker | Johann Fischer | Matt Blair Recommendations for Outsourcing at OSI 2 Business Strategy Costs/Benefits Implementation Change Management Risks • Decrease infrastructure costs by utilizing a more specialized, third-party staff. • Experience cost-savings during the 2nd year, but face increased expenditures during 1st year. • Maintain availability and performance through SLAs with the vendor. • Ensure a smooth transition through a formalized change-management program. • Mitigate risks by documenting procedures and improving employee awareness. Strategy Costs/Benefits Implementation…show more content…
Operating Procedures Communications Plan Metrics and Reporting Quality Assurance Risks Outsourcing at OSI – Team 4 A state-of-the-art IT infrastructure has five steps 10   Solution: IT infrastructure outsourcing Step 1 – Identify  Overview of given service levels  Analyze actual IT-architecture  Step 2 – Define  Definition of the processes  Evaluate required data management and technology  Step 3 – Implement  Transferring given IT and purchase new IT  Restructuring of IT infrastructure Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 (cont’d) A state-of-the-art IT infrastructure has five steps 11   Solution: IT infrastructure outsourcing Step 4 – Review  Testing of implementation  Improve performance  Cut-over to new IT-infrastructure  Step 5 – Maintain  Ensure provided SLA levels  Continuous improvement initiatives Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4 The transition to new systems will take one year 12 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011 Identify processes & architecture Definition of processes Transferring IT Restructuring IT
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