Overtime and Job Satisfaction in Hilton Shanghai Hongkiao

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Working overtime and Job satisfaction in

Hilton Shanghai Hongqiao

Name: Yujie Hou Relation No. 74759 Mentor: Sandy Loup

Internship in Front Desk & Executive Lounge, Hilton Shanghai Hongqiao, China

Stenden University Leeuwarden The Netherlands Bachelor of International Hospitality Management September, 2012

Table of content

Declaration of own work 3
Introduction 4
Chapter 1. Company Description 5
Chapter 2. Project Exploration 8
Chapter 3. Literature Review 9 3.1 Working overtime 9 3.2 People who work
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It is a full service five star hotel which opened in October of 2010. The facilities of the hotel are complete, plush and luxury. The company is located in Hongqiao Economic and Technical Development Zone, is just 15 minutes from Hongqiao Airport (Terminal I) and 13km from People 's Square in the heart of Shanghai.

Apart from the above events, there is a buffet restaurant Essence indulging in fine Pan Asian and Mediterranean cuisine at the all-day and sample authentic Cantonese dishes at Yue Xuan which is an a la cart restaurant. Additionally, Hilton Shanghai Hongqiao provides a business center, lobby lounge Pulse, Delicatessen, Vine Bar, fitness center and a stay connected Executive Lounge to satisfy the diverse needs of the guests

The company places marketing emphasis on both business travelers and leisure travelers, and also Japanese guests which is a main market for the company itself. There are over 500 work members in this company, which including foreigners, locals and also staffs from other cities in China. Most of the head office managers and directors are foreigners. Full-time contract employee accounts for 72.8%, and the part-time contract employee takes up12.4 percentage in this company mostly in banqueting and Essence restaurant and the trainees occupy 14.8 percentages.

The company is a newly opened hotel, and the executive building was just partly open in April, 2012. The biggest problem of the Human

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