Overview of the Hospitality and Tourism Industry Essay

2331 Words Feb 28th, 2013 10 Pages
Overview of the Hospitality and Tourism Industry

Introduction to Hospitality – HTM100

In the following paper, I will determine the challenges involved in managing restaurant operations that are specific to my state, as well as how I would address those challenges. Secondly, I will determine the impact of computerization on food service and lodging operations in my state. Next, I will analyze the interdependence of food service, lodging, and meeting segments of the hospitality industry and make two recommendations for how the synergy between the three sub-segments could be improved, using examples from my state to illustrate my case. In addition, I will consider how these segments can improve their relationships between one
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Employees must adhere to strict new law regarding jewelry, fingernails, and hair restraints. To ensure compliance management and employees must be well trained and stay current on new laws and requirements. Workshops, webinars, food safety classes and ServSafe Certifications are just some examples of how we address this area. The Georgia Restaurant Association provides a web site listing contact links and access information for regulatory, policy and food safety experts as well as a legal problem solver tools. The recent Georgia drought is an example of an unexpected risk which has had an impact on the industry. Water is vital for food safety and as local surficial aquifers dry up the quality of water must be carefully monitored by our local health departments.
Another challenge involved in managing a restaurant in Georgia is finding and retaining quality staff in a high turnover industry. “The better the company is at finding people, the better the organization performs and the better the organization serves the customer’s needs.” (Shoemaker, 2010) Many feel this is the number one challenge in the industry. “In Georgia, the average restaurant has thirty-eight employees with a 107% turnover rate.” (Pye, 2011) Even during these tough economic times, employee availability is an issue. The best technique to address this challenge
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