Overview of the Management of Workplace Conflict Essay

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In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and
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These may be personal traits levelled as level I, the influence of a person’s context such as organizational strategies and goals (Level II) and the life narratives of the person (Level III). Life narrative is the manner in which an employee brings his or her experiences.
Role conflict in the workplace is majorly influenced by the structure of the organization (Gramberg, 2006). Organizations with conflicting goals, policies and strategies among the employees results to a high degree of role conflict. Evaluation of structural variables like supervisory span work, formalization, and subordination span, size of work group, participation and functional interdependence represent substantial fundamental of both role ambiguity and role conflict. A style of management in an organization may also result to role conflict. Riaz and Junaid (2010), pinpoint that there is a low likelihood of role conflict in an organization that superiors are engaged frequently in production emphasis, facilitate teamwork, provide standards and structures, exert upward influence and tolerate freedom. On the other hand, supervisory supportiveness and formalization have a negative influence on role conflict.
According to similarity-attractiveness prejudice, social cognitive theory and self-categorization theory, interpersonal conflict is fuelled by social identities such as prejudice on a particular group, superiority of feeling and hidden inclination. According to Riaz and
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