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P. Gregory Smith's How To Handle A Conflict

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P. Gregory Smith “ How to handle a conflict” Tells a story talks about college boy name Ramon and how he handled a conflict with his manager using assertiveness. Ever since Ramon mention to some of his co- workers that he had applied to the state university, Mr. Jefferson the night manager, started teasing and taunting him. Mr. Jefferson started calling him “ College boy” and giving him an unfair share of mopping time. Ramon remembered the presentation his guidance counselor, Mrs. Change, had given last week on “assertiveness”. It’s a way of standing up for one’s rights without creating conflict. Ramon utilized the characteristics of assertiveness in communication. First of all, finding the right time and place . Ramon waited until
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