P1 Unit 2 Business

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

1.3 Discuss with colleagues steps that team members can take to deal with different customers and different customer service situations

As a customer service employee you must have these understandings to make it professional; strong communication and problem solving skills. Those my friend are the key factor to be successful. Situations involve so many different challenges in very job. Just be ready to hit them head on and focus on the facts.

A copy of the receipt for all expenditures over $25.00. Some employees will be authorized to entertain clients, customers, or business associates of Employer. Employees are expected to use good judgment as to appropriate expenses for entertainment. Generally, meal expenses with customers should not exceed $40 per person without prior written authorization signed by a Partner.

Macro-environmental forces that form PEEST consist of political/legal, economic, ecological/physical, social/cultural and technological. One political force that may impact Aldi is the upcoming UK election, this is because the pound is weaker, post Brexit, compared to other currencies such as the US dollar and the euro (Telegraph, 2017). This means that the UK is a less attractive place to keep money; therefore, retailers are cutting investments for international buyers due to the higher importation tax. The impact this would have on Aldi is mainly negative as it means that it would cost more to expand within the UK due to the value of the pound.

PATIENCE: When dealing with customers on a daily basis, employees sure to stay patience when customer come to them confused and frustrated, but also employees have the time to carefully listen to customers need. They have a way calming the customers down and decrease the frustration, either on the phone or in person, and they need something. They pretend it’s them on their shoes. They always have to end the problem with solutions by asking. What would customer want to happen? What would make the customer happy? What would make the customer satisfied? Before they hang up the phone or say good bye in person.

Courteous and friendly customer service-oriented approach; able to create good relationship with customers with the intention of making them repeat customers

(3) Predictability: Society is more and more structured and organised so that people can predict what will happen in particular

Question 1: “What does exceptional customer service look like to me, and what are its central tenets?”

Store associates refuse to take back an item that had been ordered online because accepting it would mess up the inventory you can’t takes that attitude you lose business.

For Return Policy, it helps to ensure that the contract is reasonable and credible as both vendors and clients have shared responsibilities to check on the quality of the product and ensure that it is delivered at how it is requested to

What is your specific purpose? Let the consumer know that the product can be returned for a full refund.

In regards to the return policy set in place for the return of merchandise, only products that are deemed functionally defective are accepted. These returns must be returned within 15 days of purchase. In the short run, these action constraints were very effective solutions to the high return rate, however these behavioural controls must be analyzed in terms of tightness and sustainability. The action constraints put into place by the second cross-functional team are congruent with the organizational objective of enforcing a stricter return policy. At this point, the current action control system has a clear definition of actions and is understandable by the salespeople and the ASC. However, the current control system is not sustainable because it lacks completeness – there is very little action tracking. There is no incentive for an individual in the ASC team to properly inspect returned goods if accountability is unassigned. In consequence, a possible solution is to have all parties sign off on the customer return record, as the respective merchandise makes its way to the repair warehouse. This would include signatures from the salesperson that accepted the return, his/her supervisor, the cross-functional inspection team, and the respective member of the ASC. This not only adds accountability to the individual employee, but also provides a

1) Good attitude: In the world of customer service having a good attitude can go a long way. Many people make this fatal mistake in turning off a customer by being rude or too aggressive with the other party. This is most certainly true when it comes to the transportation industry. Being in logistics people will have the pleasure of listening to a lot of drivers and carriers talk about how rude this industry can get. By putting the other party first in your mind as the broker and or carrier, you can

We can allow a money back guarantee if customers are unsatisfied with our product, and this will not be too detrimental for us, since few people are generally