P1 -Unit 8: Business Communication Through Documentation

All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.

John Lewis should rarely have problems with quality of products, pricing and product availability due to the high-standard quality products they sell, this would tremendously affect the business’ reputation. Customers expect good quality goods and customer services as promised, future benefits such as loyalty discounts and a good value for money. They are connected stakeholders as they contribute to company revenues. Word of mouth promotion of the company services can lead to regular consumption. Failure to adhere to customer expectations can lead to a loss in business as customers will find alternative places to purchase products and can also

Business Writing is a type of written communication, usually with standard structure and style. It addresses the needs of specific audiences and has style and lists for a particular topic that concerns business.

Non- electronic communication involves the distribution of a message usually in the form of: Reports, Letters, Flow Charts, Invoices and even Verbal Communication amongst employees. This form of communicating is not as popular as it once was, but it provides businesses with other avenues to communicate instead of electronic communication. Furthermore, different types of communication suit contrasting businesses in addition to, the preference of people involved within a business.

Xcom285 has taught me many valuable assets that I can use in my future, but I believe that the most valuable thing that I have learned is that communications is not just talking. Communications is about listening and writing as well. It is important in business communications to understand that to effectively communicate one need’s to tune into everything that is going on around him or her. This means that he or she needs to understand the audience, the purpose of, and the most effective way to deliver or receive the message. When discussing resources businesses use to effectively communicate, I learned other methods of

John Lewis is a chain of upmarket store operating throughout United Kingdom and owned by John Lewis Partnership. John Lewis is the largest retailer in the UK and started trading in 1864 on London1s Oxford Street and a growing online business (John Lewis, 2016). The John Lewis Partnership is unique: it’s the UK’s largest example of co-ownership and its activities are governed by a principles-based Constitution (John , 2016).

I have requested over a period of time work to be completed and returned via email. As Tyler’s mentor I contact him via email requesting tasks to be completed within a set timescales. For example I will ask him to store information on our corporate drive but also ask him to send the information as an attachment. All emails received from Tyler are written in a professional manner as required by Voluntary Action Angus.

Customer Satisfaction John Lewis recruits only those people who know how to work with integrity, determination while abiding by the principles laid down, which helps John Lewis to provide customers with a different and homely shopping experience in their stores. The prices, quality and value of the goods is different from the other stores in the surroundings which helps in attracting more and more customers to their stores thus building a strong customer base and bond and even a brand image and goodwill for itself

By acting quickly on what they tell us particularly if John Lewis is at fault. John Lewis uses formal methods of research and feedback such as customer surveys. This helps john Lewis to monitor levels of customer satisfaction and give us a broad spectrum if customer opinion to respond to. It is to be concluded that good customer service and providing customer satisfaction are a crucial aspect to all retailers.

John Lewis is unique amongst British retailers as its partners own the company. In 1929 owner John Spedan Lewis gave

There is a number of ways written communication can be displayed, (Notes Desk March 8th, 2009) this website states “a written communication message can be transmitted via email, letter, report, memo etc.” This shows that written communication has a wider range of non-verbal communication with a different set of rules. There are some great advantages of written communication that outshine verbal communication such as, where record maintenance is required. Written communication is a permanent means of communication so therefore it is much more secure and safe to keep it recorded. One of the main reason why written communication is so important to a sports company is due to the company’s principles, policies and rules which lie within written communication. Without important documents, a company would not be able to run due to lack of professionalism.

“Written reports on the other hand give executives, managers, and supervisor’s detailed information as to their overall progress on projected tasks within different departments; and overall company goals” (Nelson & Quick, 2017, pg. 131). In addition, however, there is other types of written communications, such as memo’s and letter’s which give more adequate information when communicating officially, these being larger in span and theme compared to memo’s. “Thus, making the shortest kind of written communication to be that of form, which may be used to collect information inside or outside the organization” (Nelson & Quick, 2017, pg. 131).

This essay describes how poorly written communication can lead to misunderstanding and a possible loss of business. Through this paper the author wants to persuade the employer to sponsor a workshop for all employees to improve their writing skills, to increase business communications and to avoid arguments through poor communication. This paper demonstrates the effectiveness of writing skills and why business communication is important in any kind of business. What can your business achieve with good writing skills and what it the impact of good writing skills on business.

Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world

Business communication is abound in today's society. The ability to communicate has always had its advantages, with its rich history, and traditions, modern business communication is valued as a modern day concept. Business executives rate the ability of business communication skills as among the personal factors necessary in gaining a job. As stated by Hynes (2005)” effective business communication is the key to planning, leading, organizing, and controlling the resources of the organizations to achieve objectives” (Conrad & Newberry, 2011, p112). This essay will examine what business communication skills is needed for the process of graduating in Westminster Business School, while giving recommendations in studying