Pacific Wok Training Assessment Report

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

Since this is the study of the entire organization in respect to strategy, environment, resources and context. Each of these facets provides useful information in respect to training needs and also for the probability of successful transfer of training to the workplace. It is necessary to asses a few important factors: does Tim Hortons have the resources in terms of money, time and expertise to design and deliver an adequate training program? It would be beneficial to promote a learning culture where employees recognize that learning is part of their job and that learning is an essential part of work life. By considering these factors, both the training transfer and the culture of the organization provide information about whether or not the training is likely to be successful.

Training at Dollar Tree Inc. is virtually non-existent. The orientation is an hour at most and morale is very low. The mission statement is only mentioned at orientation. Due to the fact that the position of a cashier is considered to be very simple, the emphasis on training is very little. First impressions set the tone for what type of performance the new-hire will choose to perform. Lawson (2015) encourages to have a thoughtfully planned and delivered program to set the tone and ignite the employee’s excitement and

How are new employees being trained? I would expect ongoing conversations/meetings during their first 6 mos. related to OTD, CSR Follow ups, and other service expectations on a regular basis. The newbies need to understand their role in the success and growth of the company by providing excellence in customer service. Is this being done?

All Staff have to attend at least 15 hours of training each year. This is a requirement in our workplace in order to help staff keep up with business targets and refresh in areas of work.

Employees with a wider range of skills are considered to be more flexible and productive for business growth. When a new store is opened at a new location, Tesco aims to fulfill the demands of the customer base. The training process aims to help the employees carry out their job more efficiently and effectively and trains them with the knowledge, skills and understanding to meet the needs of the customers. To be able to do this, employees identify the gaps between their skills and knowledge before starting the training

Reevaluation of Walmart’s training is necessary and is supported by current research which finds that there is a link between training and expect organizational and human resource outcomes. Research find that “that companies that conduct training are more likely to have more positive human resource outcomes and greater performance outcomes” (Noe, 2013, p. 234). By determining who needs training, the skills and knowledge that needs to be taught, and the timeframe the training needs to be completed in, the training can be tailored to meet the needs of the company as well as its employees.

Inventory Management- The entire supermarket must be working closely on inventory management so the perfect amount of inventory is always on hand. As I mentioned before, too little of a product results in loss of sales and unhappy customers, but too much is a waste of resources.

A dedicated training group called “Southwest University of People” trains the newly hired and existing employees which offers a variety of courses

There are many different training methods which the organisation utilises to train and develop their employees in all different departments and groups, however, the three main training methods used to train sales floor customer assistants within Marks and Spencer are on-the-job training, coaching and off-the-job training (Blogs.thegrangeschool.net, N.D). According to Pineda (2010) training within an organisation must be evaluated due to their training needs having to have beneficial and profitable outcomes for the business.

How is the training being conducted on existing reps and new hires currently and how much time exactly is being allocated to that activity?

A central focus of McDonald’s, much like in any retailer, is Inventory Planning and Control. An advantage McDonald’s and other fast food restaurants have in Inventory Planning and Control is that the vast majority of their stock can be either be frozen (pre-prepared burger patties, chicken products, French fries) or can lost an almost indefinite period without deterioration (Boxes for serving menu items such as French fries or Happy Meals).8 However, Inventory Planning and Control is still something branches of McDonald’s must pay keen attention to in order to attain or maintain the desired level of customer service quality (known as quality management). Buffer or safety inventories (extra amounts of stock which are kept in preparation for unexpected fluctuations in supply and demand) are kept at all times to ensure that customers can be served their desired menu items regardless of increased demand.8 In addition to this, in times of extremely high unexpected demand different branches often

Employee training programs are important in a business' success. Without an effective training program implemented the business could suffer from confused employees, ill direction and incompetence. The new employee can only excel further when taken through a properly planned training program.

     After each employee is hired they must go through an orientation introducing and welcoming them to their restaurants? staff. Following the orientation the new employee will go through a training phase. Pending on the position the person was hired for; they will be trained by a peer in the same field that they desired to work in. The training process usually takes five days for the employee to be fully trained. Local restaurant owner of Bonefish Grill, Brian Aycock explained that each new employee has to go under a five day training period (Aycock). The first day of training is normally when the new employee shadows an employee that has a great deal of knowledge about that field. Usually the first day

Training - Willingness to complete a comprehensive world class training program and become proficient in all aspects of operating a McDonald's restaurant