Essay on Pancontinental Airways

2759 Words Dec 12th, 2013 12 Pages
Tutorial Week 7: Case Study – Leaders and Followers
Question 1. What are the key components of the relationship between leaders and followers in Pancontinental?
Within Pancontinental the key components in respect of the relationship between leaders and followers may be seen as including Emotional Intelligence, Authentic Leadership, Servant Leadership and Participative Followers.
Emotional Intelligence is defined as a ‘type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ (Salovey and Mayer, 1990: 189). According to Goleman (2001), ‘emotional intelligence comprises of 4 key components which are, Self
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As a result of having had this experience Callahan has demonstrated his ability to make the best leadership decisions, not only for the organisation itself but also for the employees. His breadth of experience is such that he has gained a clearer picture of what happens in every facet of Pancontinental Airways by having experienced them at first hand.
In the case we can see the use of ‘self management and transparency’, as Callahan does not exploit the fact that he is the managing director to get things done (his position of power), instead relying on the people whom he has hired, ‘getting the right people in the right place at the right time is key to PAs success’. (Case Study)
When evaluating relationship management, we can see that Mr Callahan is held in quite high regard at Pancontinental Airways by his employees and is described as a ‘visionary leader’. Having the admiration of employees is very beneficial in any organisation, and by doing so can create many advantages in the industry, such as the maintenance of ‘low staff turnover rates and high commitment from staff’. This we can see as happening at Pancontinental Airways where the company employs individuals seen to have the ‘right attitude.’ This is then followed by ‘specific training to develop the already present personal qualities of staff’. (Case study) Callahan openly encourages membership of unions so that he can have improved negotiations than with the individual

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