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Park City Carpet Summary

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A stumbling block that is dealt with on a daily basis is overcoming client concerns of past experiences with other companies. A bad experience, no matter how minor or major, the client will remember and associate with every company in that field of expertise. Duane and his manager are daily reassuring new and future clients that the past will not be a future concern or problem with Park City Carpet. The biggest complaint about other companies is the carpets are left very wet. Although the carpet is damp from the cleaning, Park City Carpets guarantees that carpets will not be left soppy wet. (D. Medina, personal communication, July 8, 2015) Duane uses technology to keep up with the continually changing upgrading of products and equipment. He

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