Parkway: Leadership and Nursing Home Directors

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Question 1
What do the data on employee injuries, incidents, absences, and turnover suggest to you? Is there reason for concern about the company’s direction?
The data gives a clear view in the form of statistic about the problem face by Parkway Nursing Care on employee injuries, incidents, absences and turnover rate and the certified absences per staff. Figure show fluctuation on each category and mostly increased in year by year. The numbers of patients increase since year 2000 until 2009. As the number of patients increases in each year, medical staff could be overlooked the patients therefore the rate of incidents per patient increase. As in the incidents per patient increase, the injuries per staff member also go up. The incremental
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These require that employee have a clear understanding about how their jobs will change and how they will be rewarded. For example, an employee who doesn't cooperate with the change effort of the company, the employee will still doing the same job and do not have an incensement in their pay.
There is a situation that employee complaint about the flexibility of the job schedule. There is a representative said that most of the job stress happen because they couldn't take absences certified when they need it. The supervisor should rearrange the job schedule of the shifting time and offer emergency leave to the employee when they needed. The employee’s job stress will reduce when there is more flexibility in the job schedule and offer the benefit of emergency.
The agent-recipient relationship is also one of the hurdles to change. In general, people who are positive and trusting with others are more easily adopt the changes in the job environment. A manager who trusts their employees will make the change process an open, honest and participative affair and employees in turn will trust management, are more willing to expend extra effort and take chance with something different. But in the Parkway case, there are no good relationship between the management and employee. The employees to want to provide suggestions for the improvement in Parkway, but they do not clear with what method did the
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