Part A - Develop an operational plan Name of Business: The Office Assistant Description: Retail

The convenience that this division offer customers should give the organization a profitable and popularity boost, allow them to expand globally, and make the company a leader in innovation in its industry.

In its efforts to maintain optimal customer service, it uses an innovative strategy to meet customer needs. The company’s

5. Where your work has been deemed as unsatisfactory, you will be permitted to resubmit the assessment. Refer to RGIT reassessment policy and procedure.

We will probably fabricate durable organizations together with our clients, making our business an augmentation of your business. By giving solid administration and support to customers, we persistently advance the customer's best advantage and ensure the customer's prosperity turned into our prosperity.

As an employee, you are an integral part of our company and your contribution cannot be overstated. Our goal is to provide timely, efficient, and effective service for our clients. In delivering what our clients want and need, we can generate greater customer satisfaction and create opportunities for continued business.

So with the help of these addition services the customer is comfortable and secured and feels a connect with the organization resulting in customer satisfaction.

There are (3) reasons why I have chosen energy drinks as my NAB. First off, there is a growing market for energy drinks. Red Bull and Monster Beverage Corporation, together, form over 80% of domestic energy drinks volumes by estimates. Dollar sales for energy drinks grew almost 6% to $6.67 Billion in measured channels in 2013, which propelled sales growth for convenience stores (Team, 2014). A growing thirst for caffeinated “energy” drinks, which include the likes of Red Bull, Monster, and Rock star, has spurred a heart-thumping surge in sales. Globally, the energy drink industry has gone from a $3.8-billion business in 1999, to a $27.5-billion

Improving customer service, offering them the best selection, quality, and value (Company History, n.d.) is at the core of the business. The company is committed to the customer’s experience and tailors the business “through the eyes of our customers” as “listening to the customer has never been more important” (Annual Reports, 2014). Additionally, the company offers a variety of brands and services to serve

We recognise that customer needs differ across our key customer groups and business divisions/units, so we need to provide a tailored level of service to them, in line with their unique needs.

Moreover, there will be trained staffs to service customers who need advice or assistance. Therefore, consumers are able to self-serve when shopping for office supplies and seek for advices when required.

The company's strategic goals include increase in revenue and this goes hand in hand with increase in market share. One of the strategies employed by the company to achieve higher market share is offering complete solutions whereby the organizations offers products that are complementary to each other (CRM Editors, 2009). The company has different types of customers thus offering complementary products ensured best products are offered to different customers.

OfficeMax is one of the most leading retail shops in Australia. The company has a number of stores in around Australia that mainly specializes in selling office products. The products sold range from various departments but still cater for households and business of every size. We do provide customers with ways to shop in store where customers enjoy friendly expert advice and helpful services as well as online purchases through the company’s website.

The purpose of this paper is to summarize a service that will create opportunities to enhance patient care. This will be accomplished by identifying a justifying the need and rationale for its service, its potential effect on patient care, and the way it will positively impact revenue. Next I will identify strengths, weaknesses, opportunities, and threats when implementing this mini project plan; an “environmental scan” or SWOT analysis. Finally I will provide a mission statement for the new service and describe how this service aligns with the organization’s mission statement and strategic plan.

This increases their competitive advantage and improves their ability to satisfy customer needs. Specifically, we shall examine the strategies that this business has been applying consistently as well as their current expansion strategy.

The first Buster’s Store was set up in 2007, a 1,000 square feet store located in the lobby of Empire Centre in Kennedy commercial district. This store is solely owned and managed by Lydia Chan. With fully focused and correct business strategy,