Patient Access Personnel Are The Front Line Of The Clinic

I will do only the patient demographic part and the provider or someone for clinical has to complete the form. I still don't understand why Johana or any MA can complete the patient demographic part on vase of the list that I provide to them but anyway I will do that part so they can't said that our billing department don't want to cooperate on this process.I know we shouldn't not be responsable for this but we need to recovery that

Other patient information you may find is documentation for any allergies the patient may have. Insurance information will be noted if the patient is covered were you will find the provider, the billing address, and the patient’s policy number. There will be many different forms in this system that are used to document things such as the patient’s family history, diagnostic results, immunization records, past and present medications taken and the effectiveness of them, and of course there will be doctors notes for any office visits and hospitalizations. In the doctors notes and hospitalization notes you will find documentation for medical conditions or diseases the patient may have had in the past or has presently. Last but certainly not least there will be the common release and authorization forms, there may be advanced directives or living wills on file if the patient has completed them and other relevant information that staff and medical facilities may need to provide quality care for the patient. (Whatis.com, 2008).

The information that should be obtained from the patient at the time of scheduling the appointment is the reason for the visit, name, DOB, phone number, and insurance information.

Inspect and manage medical records to insure that the correct information is being used for the right patient.

Patient's name, address, telephone number, and date of birth. (In the case of a minor child, you will also need the name of the parent or guardian requesting the appointment).

Monitoring everything, payroll, billing, human resource, scheduling, follow-up with nurses and employees, doctor requests, communicate with the doctor about patients and pre-authorization documents needed for the plan of care, HMO, training, physical therapy for patients.

Patient Check-In and Check-Out - If this is the patient's first visit, forms are required to be filled out, a copy of photo I.D. and verification of insurance card is accessed.

The health care industry is an environment that is competitive and expensive. To be a patient receiving care the urgency is high and at a very critical point to trust a team of strangers with your care possibly even your life. On the other side of that coin, treating and interacting with patients is a part of the health care industry because providing care does not end with the physician. In the middle of these two different side of health care is where management steps in and takes over the middle ground.

* Check how their patients are doing on certain parameters—such as blood pressure readings or vaccinations

According to the survey, our patients didn’t enjoy their experience before their appointment. 73% of patients said that the receptionist did not greet them immediately. I know this was the case when I walked in for my meeting. The receptionist was on her phone texting instead of being aware of patients that could potentially be walking into the facility. Although the receptionist doesn’t greet them right away, 67% of people agree she was respectful and courteous. However, the biggest issue lies with patients not understanding the co-pay and possibility of additional costs. This is a problem that can be fixed easily, we just need to retrain our receptionists to greet each patient with a warm smile, and how to fully explain the costs that patients are required to pay. The receptionist play an important role in customer service, therefore they must be at the top of their game at all times. In order to fix the overall patient experience at our urgent care facility, I think we need to send out more surveys and bring back the follow-up calls. The follow up calls are important because patients will be able to express any concerns they had with their visit and we would be able to

Patient fills out and signs new patient registration forms. Copies of I.D. and insurance cards are made.Create encounter form and new patient chart.

These are things we need to make sure are accurate and correct to have billing run smoothly. Without this pertinent information the health insurance plan cannot identify the patient to make payment or apply the claim information is applied to the appropriate patient health insurance account. (Expert) Without being able to identify our patient we cannot get paid properly.

Currently, I work as a patient access representative, at Memorial Health University Medical Center. Even though, I work at Memorial, I work for Conifer Health Solutions, a revenue cycle company. There are many of hospitals that contract out their revenue cycle departments to companies like Conifer Health Solution, which are known to be efficient in the revenue cycle. “The revenue cycle is all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue. In other words, it is a term that includes the entire life of a patient account from creation to payment.”(n.d) In addition, Conifer health Solution, hire a patient access team to work at the hospital. Furthermore, the goal for the patient access team is to identify the patient, and create a hospital account. Also, the team has to gather consent for medical treatment, collect payments, and add third party payers. The most important is to identify the patient as soon as the come into the hospital, so the healthcare professional can know who their treating. In the emergency department, a patient access representative has to identify the patient, and enter them in the electronic record system, if the patient has been to there before, we would have to find their account. This is very important to the medical team, because that account may have notes about their past health issues. That information can help them decide on diagnosis, and preform useful

Once you are good to go, your patients will be able to fulfil your prescriptions and recommendations

Have you called an office and not have a good experience? How did it make you feel? Would you want someone to feel like that about you? In the medical office there is always a chance you may have to answer the phone to help someone. Being positive and helpful should be top of the priority list, that is other than your patient on the line. Positivity can spread, by even just smiling while talking on the phone even though they can not see it, it is noticeable with your tone of voice (2).