Patient Appointment Analysis Paper

Sharp uses a program called OnBase for patient registration. When patients arrive at the hospital, the admitting clerk scans their driver’s license and insurance card. Conditions of admission are displayed in electronic form and patients sign on an electronic tablet to indicate consent. Paper versions of patient registration is printed only when requested by the patient, otherwise registration is totally paperless.

The patient should arrive 30 minutes prior to appointment time to allow enough time for the registration process.

Patients will sign in on GI Clinic sheet, registered in by a PSR, and directed to UMA waiting area.

1.The patient calls to set up an appointment. You need to know if they are an established or new patient. Then you need to know the reason why the appointment is needed. Once the appointment is made, you will need to gather their insurance information or ensure that it hasn't changed. Finally, confirm the appointment with the patient.

 It is essential to read back the details of the appointment to reconfirm the correctness of the appointment time / place etc.

2. Registration: depending the situation a patient may skip preregistration, therefore the staff must follow the same protocol and obtain as much information in the clinical area. This also a great opportunity to collect payment from the

Patient fills out and signs new patient registration forms. Copies of I.D. and insurance cards are made.Create encounter form and new patient chart.

• Pre-Registration - When the Patient either comes into the office or calls over the phone for the inital appoitment. If they are new Patients you will need all their insurance information prior to appoitment to confirm they infact take that insurance, co-pays, and active insurance. You then will need to know what the patient is being seen for.

* The Register must be completed within 24 hours. For example, it is acceptable during procedures to mark on a white board the quantities administered and complete the Register at the end of the day.

Patient receives a reminder email one (1) day after scheduled appointment and three (3) days before appointment visit with link to VA site to request all VA medical records.

While this is an area of concern, I also believe that processing the patients at the registration desk is a task that could be virtually eliminated altogether. Simply by requiring patients to register online and scan or fax documents by a predetermined cutoff time, staff members could complete this process without interruption and have the necessary information already in a file when the patient arrives.

A lot of things have evolved when it comes to patient records in the medical field. In medical facilities the patient records use to be in paper form. There would be multiple pages of patient information, doctor notes, physical findings as well as diagnoses. These were all kept in a filing cabinet where mostly anyone could obtain the files and have the patient’s information. If the patient was at a different facility these records would then have to be mailed over which is not the most secure way to transfer a patients personal health records. It was then evolved that records should now be made electronically. This is so that security and transmission of a patients record can be more reliable.

Patients: Patients have to stand in big lines to check in through the receptionist, who will take the forms from the patients and enter the data into the

Traditionally patient registration involves mailing registration forms to patients prior to their appointments and requesting them to fill it out before they come for their doctor’s visit or asking them to arrive early in order to complete the registration process. An online registration method can save time for administrative team by expediting the entire process while providing better services. Less time dealing with these activities can control the cost of those activities to accomplish patient registration process.

Upon arrival a patient should have been made aware about a delay therefore he/she would not get inpatient. The appointment itself should not be rushed. A health proffessional should have explained everything in a clear and precise manner giving patient the opportunity to voice any concern or ask any additional questions. In regards to the appointment itself, the