Patient Family Apology

When patients go to a doctor’s office, they need to know that the PA/NP that is treating them is highly qualified. They should feel safe and know that they are in safe capable hands. A patient should never feel like they are not getting the proper care. Patients need to know that they are being

A second issue is malpractice. Malpractice issues are always present in an unstable environment where patients will seek to remedy an incident if they feel they have been harmed (Hamric, 2009). It is important to always act in a reasonable way as a health care clinician but unfortunately there are always those who are negligent in their actions as practitioners.

Patients seek care and treatment in hopes of receiving confidential, unbiased, honest, and respectful treatment. They also expect that care providers maintain their personal values and beliefs related to their care. As healthcare

The only goal of this meeting is to disclose the event and answer any questions the patient and/or family may have. The physician will describe what actions the hospital has taken in response to this event, any future actions that will take place, and what policies were reviewed while investigating this error. The physician and designated hospital staff member will also disclose contact information for future communications with the patient and/or family members. It is the physician’s discretion to initiate future communications and face to face meetings with the patient and/or family

Evaluation is the third stage of Gibbs model of reflection and requires me to state what was good and bad about the event. While reflecting back on the incident I felt that there was one thing which I could have dealt with differently and also some aspects which demonstrated good practice. On the first hand, this incident made me realised that I was part of the team and that I was also involved in positioning and preparing the patient prior to surgery, therefore I had a responsibility to find out from the patient if he had any concerns. On the other hand, I should have communicated to the patient, explaining what I was about to do maybe he would have had the opportunity to raise his problem with the shoulder before lifting his arm. The Health Professions Council (HPC 2008) clearly states that it is the responsibility of an operating department practitioner to ensure that effective communication occurs when delivering patient care. In addition, Psychologist Helmreich, R. (2000) said, `better communication’ is being the most useful way of reducing errors.

Anyone who has been involved in a medical error has firsthand knowledge of the shame and chaos that ensues in the mind of the involved healthcare provider. And while we are trained to address the first victim, the patient, and support and apply counter measures, we are not always well prepared to address the second victim, the healthcare provider. This phenomenon is known among those who study patient safety and is well documented in the literature, but it is not universally addressed across healthcare. Prior to this event, our patient safety team at my organization had recently developed a policy for healing the healer and we were able to implement the steps in this

It was my 11th week of clinical in tertiary care hospital. On that day, I had experienced an incident that I would like to reflect upon. I was assigned to a female patient with diagnose of third stage breast cancer. After taking her interview, I came to know that patient and even their family member didn’t know any thing about the patient prognosis and they were too worried to know about. For that reason, I went to doctor and inquired that whether doctor had told them about the patient prognosis or not. In response to my question, doctor got irritated and replied in a very rude manner. He said, “you want me to tell patient that when he would gone to die? Or

Being caring towards patients is important by providing them with the best experience. When a patient is comfortable with their healthcare provider it becomes easier to discuss any abnormal behaviors or feelings.

But a good doctor should make sure his patient is confident and can speak what he feels without feeling intimidated. A patient asking help from a physician may feel vulnerable as they do not have much control on their body and feel defeated. The doctor should give the patient enough opportunity to express that their dignity remain unattacked. As churchill explain why he thinks it is crucial to have a “patient-centered care”, he mentions most time the health care providers “speaks to formal obligations and professional standards rather than patient experiences.” The whole treatment process is “centered on the agency of the clinician rather than the frame of the patient, and both speak in an idiom that is largely foreign to the patients’ lives.” A good health care provider would confirm that the patient understands what is happening and if they feel comfortable with approaching towards the treatment and if so what kind of treatment they would prefer. It 's human nature that we want to be remembered and we want people to remember us as a great being. Just like Broyard mentions, "what would please me most would be a doctor who enjoyed me. I want to be a good story for him, to give him some of

Patient’s perspective a different from the provider. For instance, something that can be viewed as a mistake to a patient could simply be a reaction to related treatment. According, to Kavaler and Alexander (2014), “what may be constructed by a clinician as an anticipated potential side effect or adverse reactions may be perceived by the patient as an error”. The disadvantage of having these error occur and doctors being silent cause’s patients level of trust to decrease. Oftentimes, individual feel that doctors keep the severity of mistakes and error creating a negative level of trust. These terms lead to organizations having to disclosure regulations to address and maintain ethical boundaries towards reaching the overall mission between

Mistakes and medical error is reputed to be one of the leading causes of death in a patient care setting. Indeed, if it was to be ranked among other diseases as cases of death, it would rank third. It has been further illustrated that the best way of mitigating medical errors and the presence of mistakes in care delivery lies in effective communication and learning from mistakes committed. For this reason, it is clear that the policy of honesty reign paramount as a key attribute that would elicit tangible improvement. Complete honesty ensures that individuals in the medical setting and patient care are able to communicate effectively and in the process elicit an element of exchange and learning. In cases where such

Learning from mistakes is not something that is accepted in health care. Near-miss and error reporting is an essential component of safety programs across safety conscious industries. Within health care, though, many physicians are often reluctant to engage in patient safety activities and be open about errors because they believe they are being asked to do so without adequate assurances of legal protection. Having proper health care management could better prevent inevitable human errors from reaching patients. But understanding the root causes of errors requires their divulgence in the first place. By having a solid management of health care some benefits includes surgical

The patient-physician dialogue is not finished after discussing the diagnosis, tests, and treatments. For the patient, this is just a beginning; the news is sinking in. The physician should anticipate a shift in the patient's sense of self, which should be handled as an important part of the meet—not as an unpleasant plot twist to a physician's preferred story line.

There are a number of key elements that help to provide a framework that enhances truthful communication. Firstly, there is the need to develop open and honest communication from the very beginning of the patient-health professional relationship. Secondly, the health professional needs to use patient penchant as a “weigh” by asking them what they wish to know, how much they wish to know, and determining what they already know. In other words, it is a responsibility of the health professional to get a ‘feel’ for the situation, including the patients’ perception of the situation (Ashcroft, Dawson & Drape 2007).

Reporting errors can strengthen the processes of care and also enhance the quality of care. To effectively avoid further errors that can cause harm to patients, improvements must be made on the incidents or events reported in reporting system. Reporting errors can help the organizations better understand what happened, identify the factors that cause the occurrence of errors or incidents, determine its frequency and predict whether it could happen again and find an intervention to prevent or to