Patient Interviews

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

| Customer Satisfaction * Complete the customer satisfaction every quarter; addressing over 50% of all negative statements * Build a strong family base * Set up a nurse hot line * Reduce patient utilize the emergency departments

The Licensed Practical Nurse said that the education that she obtained prepared her for the various facets of her job. It was more helpful in some aspects of my job than it is in others jobs. With the shortage of medical doctors, the LPN and the nurse are playing a larger role in patient care. Because demand for LPN's is strong and growing, you often have your choice of full-time jobs. LPN positions are available in hospitals, nursing homes, doctors' offices, and home health care. The annual salary of a LPN can reach $45,000 plus benefits, depending on your responsibilities. You can choose your work

For my health care interview assignment I chose to interview Mayra Cruz, Certified Nurses Assistant. She works at Cuidado Casero Home Health and Hospice at 1617 E. Missouri Ave, El Paso, Texas. In my interview with her she described her job duties, her patients and how she interacts with others in her environment. In addition, she identified the length of time she has been in her current position, her career path that has led her to this position as well as her experience in the health care industry. Her education and what requirements were necessary for her certification. She also wonders if the education she received proper and

There are many different professions that one can choose when entering the healthcare field. Nursing is a very popular and needed profession that is vital to care for patients. For this paper I have chosen to interview my younger cousin who currently works for the VA Hospital in Las Vegas, Nevada as a Registered Nurse in the Medical Surgical Unit. I will describe the targeted facility and unit she works for, the type of work done within her unit, any interesting, informative, or specific information related to the chosen unit which makes it unique, and a comprehensive description of my cousin, and her responsibilities.

As a way to analyze and measure the progress of those six aims, the Hospital Consumer Assessment of Healthcare Providers and Systems survey, or HCAHPS, was established to “compare ‘apples to apples’… and to support consumer choice” as well as a means to evaluate a multitude of hospitals on a common ground (HCAHPS Hospital Survey). HCAHPS surveys are provided to patients after their patient-care experience. The full print survey can be

An Acute care and a non-acute health care facility are medicals facilities that provide short-term medical treatment to patients with very severe medical conditions or with very serious injuries. These facilities provide a short-term treatment to patients to help stabilize them from various health conditions. Such treatments are provided in hospitals or urgent care centers by different types of clinical personnel using technical equipment, pharmaceuticals, and medical supplies.

Is it correct to judge a book by its cover? For centuries people have been judged by their

Throughout the United States, patient satisfaction has become increasingly significant in the quality of healthcare that is delivered to patients (Bleich, Özaltin, & Murray, 2009). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one national survey that has become more widely used in hospitals that measures patients’ perspectives of hospital care today (CMS, 2015). There are two

The key informant that I chose for my interview was Breanne Watson who is a registered nurse at Surry County Health and Nutrition Center in Dobson, NC. Watson explains that she has been a county health department nurse for five years and has worked in several different areas within the health department. Currently, Watson specializes in communicable diseases at the health department. Watson states that her job consist of providing services to individuals with communicable diseases, reporting the disease, planning treatment regimens for the individual, ordering medications and following up with the individual. In addition, Watson educates and counsels individuals on communicable diseases and takes part in the health team planning of the community

To know your audience is a must or major component of communication of any kind. When you know the proper type of communication to be use and the proper information to be included in your message, will ensure that the audience will understand the message being delivered. Knowing your audience will ensure that the message is delivered appropriately and that the audience completely understands the message without any misunderstandings or confusion. In the event of a disaster or other emergency, knowing the audience that you will be delivering this

When the patient first came in I think I did quite well as I welcomed

Deighton and Barwise 2000; Peppers and Rogers 2004). Marketers can now be in touch with

Marketing communications are targeted directly to this list of customers mostly by following techniques of email, social media messaging and cell phone messaging.

A model of communication suggesting that an intended message is directly received and wholly accepted by the receiver.Stressed that mass media has a direct, immediate and powerful effect on its audience.Message equals to bullet and media equals to gun.