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Patient Portal Analysis

Decent Essays

An example of a health information system that is relatable to my field of interest is the use of a patient portal, such as MyGeisinger which is utilized by Geisinger Health System. A patient portal is a secure online website that allows patients to have 24- hour access to personal health information. With the use of a secure username and password patients have access to information about their healthcare (Healthit.gov, 2015). About 25 percent of system’s primary care patients are registered, with the addition of about 2,000 patients per month (Emont, 2011).

Patient Portals: Both Administrative and Clinical
Patient portals such as MyGeisinger can be considered both administrative and clinical in nature. The use of patient portals allows for …show more content…

Electronic health records are generated by healthcare providers and include patient’s medical and health information, which may include demographic data, progress notes, medications, vital signs, medical history, immunizations and laboratory data. EHRs are not accessible by patients, but usually certain data is made available through a patient portal. On the other hand, a personal health record is owned and controlled by a patient, and has information that is not on a medical record. A patient portal allows patients to access their PHR and usually information from an EHR (Emont, 2011).

Flaws of Patient Portals
Although there are many advantages to patient portals there are some flaws that result in slow adoption for some healthcare organizations. Providers are concerned with added potential work, lack of reimbursement, inappropriate use, and liability issues. Other issues include resistance to change, retraining for use of patient portals, lack of expertise, fear of product failure, and lack of return on investment (Emont, 2011).
Another flaw is that the registration process is multiple steps and patients fail to complete the registration process once they leave appointment. The concept of remembering passwords and usernames is also a challenge for many patients. Meanwhile, a challenge for providers and staff is the inability to know if patient actually uses the portal or if they have read the message (Healthit.gov, 2014).

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