Patient Portal

Patient portals offer many functions to allow a patient or proxy access to healthcare information to help improve patient healthcare. Within the patient portal a patient can access a portion of their health record; such as “medical history, health issues, medication lists, test results, care plans, allergy list,” schedule appointments, view and pay bills online, request medication refills, fill out forms electronically, and upload clinical information (Sayles 331). In addition, there are other functions that Surae Lucie took advantage of to help get her mother’s health back on track that are recommended by the National Learning Consortium. She used proxy access to access her elderly mother’s record, and sent messages to her mother’s healthcare providers to get her mother’s medication dosage and

“Athenahealth is a Watertown, Massachusetts-based developer of Web-based electronic health record (EHR), electronic medical billing and medical practice management software for small and medium-sized physician’s offices.”(athenahealth, 2009-2016). With all those programs and software’s included the physician and associates can accomplish sending and receiving information from one person to another. It can be used through a large wide selection of physicians as well with patient’s records.

Modern communications capabilities open up a world of possibilities for all types of medical practices to develop deeper connections with their patients and to manage health care remotely. The HIPAA Privacy Rule gives patients the right to obtain copies of their medical records, treatments and protected health information or PHI. These requirements go further if medical providers want to receive reimbursement from Medicare and Medicaid -- patients must be able to access their records online, download copies and transmit the information to third-party providers. Most medical practices are finding it necessary to develop patient portals where patients and physicians can interact, share information and perform important functions such as practices billing patients and accepting payments online. HIPAA 's rules require that these patient portals have strong security and privacy protections to prevent unauthorized access of these confidential PHI records.

Changes in current health care practices, the aging baby-boomer population, and the higher acuity of patients has created a need for change and adaptability with the health care industry. Kaiser is an organization who has shown the ability to continuously change in order to reduce costs while improving efficient quality patient care. The investment on information technology (IT) advancements such as the implantation of electronic health records (EHRs) and use of a patient portal system is one way the organization has shown readiness to meet the health care needs of patients. KP in collaboration with five other healthcare organizations created a Care Connectivity Consortium, enabling secure electronic retrieval of current

Mhealth has reached the poorest of communities (U.S. Department of Health and Human Services, n.d.). More than 9 million patients email their physician in 2009 (Digital Health Care, 2010), because patients’ busy lifestyles do not allow time for an office visit for non-emergent health conditions. . In recent years, the expansion of mobile health (mhealth) technologies, including health text messaging, mobile phone applications, remote monitoring, and portable sensors, have changed the way health care is being delivered in the U.S. and globally (U.S. Department of Health and Human Services, n.d.). Patients like the convenience of communicating with his or her physician through advanced technology.

My wellness portal is funded by AHRQ Health IT Portfolio through its Enabling Patient-Centered Care through Health IT initiative. It is a comprehensive patient-centered, prevention-oriented, Web-based personal health record (PHR). Personal health record is a personal health management solution that supports the delivery of preventive health services by primary care providers and involves patients in the process. According to Dr. James Mold (2013), My Wellness Portal personal Record System was developed as part of strategic plan to build and test a novel comprehensive care delivery system through primary care physicians. The team originally set about to develop an immunization registry that help clinicians know what immunizations were due

Communication is the key in a health care field and having patient portals has increased information sharing between physician, nurses and patients. Patient portal is software that allows patients to get access to their own electronic medical record in a secure, efficient and easy to use program. Patient portals offer updated list of medications, diagnosis, allergies, lab results, patient history and more. Patients have access to their portals, which allows them to keep themselves up to date on not only their history but new information that doctors and nurses have given them. Also, having access to their portal allows them to keep updated information such as, discharge instructions for better care. This eliminates the time the nurses would spend on phone tag. It is a secure online software that provides patients with privacy and own username and password.

Cerner integrates patient information throughout all of the departments within a hospital setting. This program also has the ability to expand into other health care facilities within a community, such as long term care, hospice, and home health (Cerner, 2015). Cerner offers community hospitals solutions in their “Software as a Service” model. Cerner will host the software program, provide upgrades, and monitor performance to ensure stability. This will allow community hospitals to have a predictable cost for the software (Cerner, 2015). Another advantage of this system is the “Smart Room”. Wireless devices such as infusion pumps, and vital sign monitoring devices can access the system. This allows for instant documentation of this information into a patient chart and will alert if abnormalities are noted. Bar code scanners and carts are available as well. These items improve patient safety (Cerner, 2015). Cerner is capable of CPOE, electronic prescription transmitting, and has the ability to capture data and immunization statuses to meet reporting regulations.

EHR was created to have a technical way to securely exchange private and personal medical health information in hopes to improve the quality of care, decrease medical errors, limiting paper use, reduction of health care cost, and increasing a person access to affordable health care. A mandate was created for EHR stating that health records can be accessible to all facilities with patients having the capability to access their own health records at any time. Ameliorating the quality and convenience of care given to a patient, allow for cost saving measures, engage the patient and family to participate in their care, improve accuracy of medical diagnosis, and enhance the efficiency of the overall outcome of the patients’ health.

One of the issues with the electronic systems in health care for MU is the ability to retrieve laboratory results during a patient’s visit. In 2013, Hinrichs and Zarcone reveal that over 70% of medical decisions are determined by laboratory results. In 2007, AU Health implemented Cerner Millennium PowerChart that displays clinical data to improve the point of care for patients. With the PowerChart solution, the patient’s information can be easily verified, vital signs can be entered, and family history can be updated. The Affordable Care Act (ACA) signed by President Obama in 2013 places emphasis on expanding insurance coverage of medical care for everyone. As part of the ACA, the improvements in the way these results are exchanged and transmitted will add value to quality, safety, efficiency of health information (Hinrichs & Zarcone, 2013). The transmission and availability of EHR affect how other health professionals send and receive information at the local, state, and national levels.

Unit 9 give me more insight on the important of the use of clinical and patient portal. The case study proved the advantages in the use of Health information technology and it also show how effective are the use of healthcare information Application in healthcare organization setting. Yes I enjoy the case study, because, the case study is the overall summary of all the units that was covered in the class. It also enable me to know how some of these healthcare application are used in the real world scenario. There is nothing to share with you at these time.

An Electronic Health Record is a computerized form of a patient’s medical chart. These records allow information to be readily available to authorized providers during a patient’s encounter with the healthcare system. These systems do not only contain medical histories, current medications and insurance information, they also track patients’ diagnoses, treatment plans, immunization dates, allergies, radiology images and lab tests/results (source). The fundamental aspect of EHRs is that they are able to share a patient’s information quickly across service lines and even between different healthcare organizations. Information is at the fingertips of lab techs, primary care physicians, pharmacies, clinics, etc. The

Healthcare reform has created incentives to increase patient engagement to increase accountability, healthcare outcome and lower healthcare cost. In the early days of this movement, web portals were created with basic functions of requesting appointments, prescription refills, and paying medical bills (Butterfield, 2013). Today, patient portals allow users to access dictated visit reports, labs, approve access controls combined with the function of the web portals. As more health information is pushed to the portals, the users (patients and family) are more involved with healthcare decisions and more knowledgeable on available options that meet individual need.

One thing that I appreciate when using my “patient portal” through my hospital system, here in Duluth, MN, is being able to look up my labs or any other information ahead of my appointment with my physician. Labs are no longer a mystery prior to my appointment, and (being a retired nurse) I have the advantage of understanding the lab values, which helps me to prepare questions for the Dr. when it is time for my appointment. Another feature that I like is the email feature on the portal where I can ask the Dr. (or his nurse) a question and they get back to me the same day. I don’t have to call the office, stay on hold for the receptionist, and hope to get to speak to a human.

It is important to understand that patients are very satisfied with electronic health systems. For example, patients see a vast improvement in the speed at which they are being seen when they go their doctors’ office. Patients no longer have to wait on their physicians for hours due to the fact that their information can be readily available to their physicians when they come to see them. Moreover, all their information is transparent to their health care provider since all their data is in electronic form.