Patient Satisfaction Interviews: A Case Study

One of the external threats that were present during the survey is the patients’ condition, which could have influenced the work of the nurses. Since there are different conditions of patients, one of these could have influenced patient cases, teamwork and hence the study was not considerate enough. In addition, the study failed to integrate the participation of the nurses and instead focused on other staffs (Kalisch & Lee, 2011, p. 86). This could have triggered any negative relationships between the selected staffs and the nurses.

The key informant that I chose for my interview was Breanne Watson who is a registered nurse at Surry County Health and Nutrition Center in Dobson, NC. Watson explains that she has been a county health department nurse for five years and has worked in several different areas within the health department. Currently, Watson specializes in communicable diseases at the health department. Watson states that her job consist of providing services to individuals with communicable diseases, reporting the disease, planning treatment regimens for the individual, ordering medications and following up with the individual. In addition, Watson educates and counsels individuals on communicable diseases and takes part in the health team planning of the community

​The highest priority in most hospitals across America is patient satisfaction. Patient satisfaction begins the moment the patient steps in the hospital doors although nurses hold a majority of the responsibility. The face to face interactions between nurse and patient on a day to day basis naturally puts nurses at the front line. Nurses are there to answer questions for the patient’s while making them as safe and comfortable as possible. There are a lot of factors to take in to account while determing satisfaction in the hospital. A common debate in the medical field is if there is an

The questions will be listed asking how often the nurses experience headaches, do they feel anxious, do they experience anxiety more often during their shifts, are they easily tired, have they noticed a loss of interest since they began working in this field, as well as other questions. This will be a “self-reporting questionnaire” (Tito, et al., 2017). A questionnaire will also be provided to determine the characteristics of the nurse employees, asking about their “socio-demographic area” (Tito, et al., 2017) to determine if this plays a role in the symptoms they are experiencing. The price of this questionnaire must also be

This study used a cross-sectional, non- experimental, retrospective design to identify the hiring criteria, vacancies, nurse-patient ratio, job satisfaction

Conducting a thorough evaluation using the seven categories should provide useful information about North Macomb Medical Associates overall patient satisfaction. The employees should view the assessment as a learning experience. The first area that will be reviewed facilities leadership. This criteria evaluates how the senior leaders, which in the case of North Macomb Medical Assistants would be the owner, the four other physicians, and the office manager. According to the National Institute of Standards and Technology (NIST) (2015), “senior leaders play a central role in setting values and directions, communicating, creating and balancing value for all stakeholders, and creating an organizational focus on action, including transformational change in the organization’s structure and culture, when needed” (p. 3).

Other data such as patient satisfaction should be collected through questionnaires distributed to patients in a variety of forms. Using telephone prompts might collect more honest answers, but questionnaires also might produce the most results if handed to patients following their visit to the facility. These satisfaction results should be taken into consideration and weighed against the total number of wait time a patient was subject to during their visit.

Are the measurements of major variables valid and reliable? The independent variables in this study were implementing bedside reporting. The dependent variables were the improvement on nurse and patient outcomes. “Outcomes monitored included patient and nursing satisfaction, patient falls, nursing overtime and medication errors” (Sand-Jecklin & Sherman, 2014, p. 2854).

It is nearly impossible to discuss nursing without talking about the patients for which nurses care. The perceived quality of that care has been a consistent topic of concern for the healthcare industry. Patient satisfaction has been shown to affect some of the most important aspects of healthcare including: patient outcomes, job satisfaction, patient retention, reimbursement, and accreditation (Prakash, 2010; Tinkham, 2014). In fact, healthcare executives have consistently placed patient satisfaction at the top of their priority lists (API Healthcare Corporation, 2015; Bees, 2015). Furthermore, there is a strong association between nursing care and patient satisfaction (API Healthcare Corp., 2015). Surveys, and therefore interventions, have often targeted nursing along with other aspects of the healthcare model including physicians, pain management, communication, environment, transition of care, and more (Medicare.gov, n.d.; Downs, Standish, & Allred, 2012).

Social protection specialists keeping up a key separation from eye contact with normal people does not offer as satisfying curve in the patients view. Med understudies surging affected down the hallways, verging on running down the moderate moving patients who won't keep up. Patients neglected by therapeutic guardians who haven't yet checked in and thusly don't comprehend they are presently addressing their association (Cambrosio , 2012). Experts in the passageway clamorously carrying on about the relative points of interest of different Ravine Ranch trips they've taken. Two radios playing promptly from two administrative domains. Confection machines that are chosen to keep a safe distance for organization uncertainly. Treat machines that require exact change, however there's no change machine.

A simple question was asked to the nurses involved in the study: ‘‘How would you describe the quality of nursing care delivered to patients in your unit?’’ their responses were measured as excellent, good, fair, and poor. The results showed that 29% of nurses picked excellent as their

Some questions that I will ask a patient who loss a love one during the medical and history review, I will ask about the patient love one, and what the patient need. I will also ask, if the patient want to speak with a doctor about any questions that have come up. In addition, I will ask the patient, if he/she would like me to page the social worker or personal care. Another questions that I will ask, what are you thinking about, what would be a good death, because sharing my own thoughts on the nature of a good death may help the patient.

This study was a non­probability sample of 25 pediatric nurses at two separate hospitals. At both hospitals in the the experiment, surveys were given in the mailboxes of the pedi nurses. The period of collecting data was a span of a month in that nurses had the option to complete and return the surveys with little incentive. A sum of 60 instrument packets were

Nursing school clinical experiences can provide a panorama of value-based care from several dynamic perspectives. A unique lens for the student to view the amalgamation of the nurse, the environment, and the patient. Inevitably, modern research indicates that within this distinct formation a positive correlation between a nurse’s work environment and various indicators of value based care has emerged. The National Database of Nursing Quality Indicators (NDNQI) identifies a key nursing sensitive indicator as the RN satisfaction survey (Montalvo, 2007). A nurse’s job satisfaction involves both the structure and processes of care; however, a more astonishing measurement involves the possible influence it may have on patient outcomes. Consequently,

The interview process was well coordinated and had flow because of the pharmacotherapy workup notes. Communication was more effective and direct. The process also afforded me the opportunity to ask relevant questions pertaining to the patient’s health.