Patient Satisfaction Paper

[The medical field is very important to us all, and when you become the patient in a hospital your mindset changes all together. This paper will be about patient satisfaction while in the hospital. There are major concerns when patients or their family are admitted into the hospital. Hospitals are very concerned with patient satisfaction and the scores that come with it.

In 2013, the Joint Commission, in an effort to improve quality of care and patient satisfaction, implemented a handbook and tools to transition to bedside shift reporting (AHRQ, 2013). Nursing shift reports historically have occurred in many formats like verbal reports, written, or recorded, but research supports taking the report to the patient’s bedside. Matter of fact, switching to a blend of verbal reporting and bedside reporting guided by a standardized communication tool like the Situation, Background, Assessment, and Recommendation (SBAR) structure allow patients and family to participate in the information and plan of care. Both qualitative and quantitative data have revealed improvements in patient safety, patient & family quality of care, nursing satisfaction, and accountability between nurses. One pilot study on performing shift reports at the bedside found a rise from 75% to 90% in patient satisfaction with nursing communication over a three month study period (Radtke, M., 2013). Change-of-shift report at the bedside, although a challenge for nursing staff, offers an opportunity to improve the experience of care by partnering with patients and families.

I am going to play devils advocate a bit here in regard to health care centers using patient satisfaction survey measures to improve the quality of care they provide to patients. Of course nurse and patient satisfaction surveys play an important role in keeping health care providers accountable for the patient care they deliver and ensuring nursing staffing levels are adequate to guarantee patient safety in medical settings. However, having worked in the health care arena for fifteen years, there are times that patient satisfaction survey metrics can be detrimental to health care providers’ careers and the quality of patient care delivered. For instance, Robbins (2015) explains sometimes health care providers will go out of their way to give patients what

(2009) research involves patient satisfaction and inpatient admission and its impact on teaching and non-teaching hospitals. In this study Messina et al. sample were seven teaching and seven non-teaching and the participants in this study were adults who volunteered to complete a survey that was mailed to their homes (Messina et al., 2009). This study used a modified questionnaire to measure inpatient satisfaction and in order to render it valid a validation study on the Inpatient Satisfaction Survey was done (Messina et al., 2009). This survey was proven to be reliable and valid (Messina et al., 2009). Descriptive statistics is used to analyze the data results (Flaherty,

Chapter one in our textbook briefly discusses health care data sets for benchmarking. One of the categories it mentions is patient satisfaction. Patient Satisfaction has always been a priority for healthcare facilities in providing quality care to patients. However, it now plays an integral role in the financial aspect of healthcare. According to our textbook, “CMS partnered with the Agency for Healthcare Research and Quality (AHRQ) to develop the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), ‘the first national, standardized, publicly reported survey of patient’s perspectives of hospital care’ (CMS, 2012). Since 2005, the government has created several financial incentives for hospitals to participate in HCAHPS

Patient satisfaction plays an important role in the facility’s score in HCAHPS survey. In order to improve in the area Your Care from Nurses, we as nurses have to ensure to provide patient care in a caring way, after all we are in the caring profession. Keeley, Wolf, Regul, and Jadwin (2015) stated that “nurse caring is valued by nursing staff as essential to clinical practice” (p. 354). The authors aimed to show that patient satisfaction is greatly improved when the facility adopts a caring protocol. This caring protocol is the application of the nursing staff of caring behaviors, activities, and treating patient as individuals. Patients’ perception of their care is what is measured with HCAHPS and the American Sentinel University (2012) stated

It is nearly impossible to discuss nursing without talking about the patients for which nurses care. The perceived quality of that care has been a consistent topic of concern for the healthcare industry. Patient satisfaction has been shown to affect some of the most important aspects of healthcare including: patient outcomes, job satisfaction, patient retention, reimbursement, and accreditation (Prakash, 2010; Tinkham, 2014). In fact, healthcare executives have consistently placed patient satisfaction at the top of their priority lists (API Healthcare Corporation, 2015; Bees, 2015). Furthermore, there is a strong association between nursing care and patient satisfaction (API Healthcare Corp., 2015). Surveys, and therefore interventions, have often targeted nursing along with other aspects of the healthcare model including physicians, pain management, communication, environment, transition of care, and more (Medicare.gov, n.d.; Downs, Standish, & Allred, 2012).

I’ll never forget a particular patient encounter I had in medical school was with a college student diagnosed with schizophrenia and major depression disorder. I was working with a mobile intensive outpatient treatment team, IMPACT, that focused on helping high-risk individuals and specifically those with psychotic illness get their medications and resources in the community. With IMPACT, the team met him at his college to give him his medication refills and to see how he was doing. We brought him containers of more than 10 different medications and asked him if they were working or if he was having any problems. He stated many of them were making him tired, making it difficult for him to study and to listen during class. As the encounter went on, the patient became more comfortable with us. He

The debate over whether patient satisfaction relates to the experience of care provided to patients continues in light of the increasing use of satisfaction scores in determining reimbursement decisions. At a time where higher educational institutions suffer from decreased federal and state funding, rising costs and fierce competition, university administrators are faced with difficult financial decisions. College campus clinics are considered the healthcare facilities universities use to provide healthcare services for their students. It is more than likely that university administrators would use student satisfaction scores with healthcare services to determine funding allocations relevant to university clinics. This study sets the stage

Consequentially, it was important for research purposes to define patient satisfaction (which is a broad subject) based on identifiable interventions that result in the patient being satisfied. After all, surveys, especially online ones may be very popular, but can still be questionable as to how valuable they are in making health care better. One source, in particular, described how patient-satisfaction surveys could be both useful and problematic (Junewicz & Youngner, 2015). Junewicz and Youngner (2015) mentioned how understanding the patient satisfaction is important, especially in situations that encompass and individual’s dignity and respect, but some of the uses this type of surveys have can also prove misleading since it is a concept

Patient satisfaction is a necessary aspect to gauge the value of care that is provided by hospitals, clinical settings, and inpatient and outpatient facilities. These types of facilities attempt to maintain a high level of satisfaction in order to remain a contender amongst similar facilities in the healthcare marketplace. The quality of care that is provided by nursing professionals tends to be a major contributing factor in patient satisfaction. The concept of patient satisfaction is measured on many levels in regards to numerous diseases and chronic illnesses. Further emphasis needs to be explored regarding satisfaction in breast cancer patients; whether they are newly diagnosed

For the Conditions of Work Effectiveness Questionnaire II nurses received their questionnaires with their paychecks as an attachment and were reminded to return it to a confidential container throughout the hospital in order to administer the survey and receive completed surveys. For the Press Ganey Associates Patient Satisfaction Surveys the data was gathered by Press Ganey Associates in which information was based from the procedures within

Satisfaction as measured on patient surveys, was actually pretty good.  We will have to continue to meet these high expectations so our surveys continue to have high ratings. Honestly, it is easy to make patients happy.  We must continue to treat them with respect, dignity and honesty.  Keeping the facility clean and quiet is also important.  For our employees, it is difficult to assess the real meaning of these questions in particular.  Most employees do not fill these out.  We usually get a smattering of emails documenting our poor compliance with answering of the anonymous and voluntary Employee Wide Survey.  The issue is by the time I fill in my demographics, female, surgeon, Hispanic, not a manager, it is obvious who I

Discussing the patients’ care plan and health status at the bedside can be a cause for concern if family members are present and/or the hospital room is semi-private. Nurses must be aware of this concern and discuss it with the participants to get their input on what they do and do not want to discuss in front of others. Institutional review boards (IRBs) were created in 1981, to protect participant’s rights and to ensure ethical practices are in place during research studies. The IRB can review this study at any time to make certain the study is following such

Patient satisfaction has been a popular term in health care service in the last few decades owing to its appropriateness to better quality of health service (WHO, 2000; Andaleeb, 2001; D’Souza & Sequeira, 2012). Evaluating patient satisfaction with health care service allows some positive changes in health care delivery and its quality (DuPree, Anderson & Nash, 2011) by identifying problems and obstacles. A reflection of patients’ view in the functioning of health service improves health management and health professionals’ behaviors as determining proper policies, management procedures; prioritizing training needs and resource allocations