Patient Satisfaction Study

More and more as healthcare facilities are linking reimbursement back to patient satisfaction, there is increased accountability to deliver an exceptional patient experience. Really, who does customer service better than Disney? Let’s tap into how applying some of Disney’s basic principles can actually boost your patient satisfaction.

The Centre for Medical & Medicaid services (CMS) has recently become more involved in the reimbursement component of health care. The reason for this increased involvement is that there is an increase in the need to improve the quality of the delivery of healthcare (Garcia, 2004). Stakeholders in the healthcare industry are striving to ensure that there are a better definition and measure of quality in healthcare. One major component of quality health care is the satisfaction of the patient. There is a link between patient outcomes and satisfaction, and hence patient satisfaction is used as determinant in measuring quality care.

The salem witch trials is a good example of the use of the death penalty. In the late 1600s' people who didn't confess to practicing the crime of witchcraft were executed. The salem witch trials is very much like our death penalty today, if you commit a bad enough crime you get the death penalty. The death penalty should be banned because it's too expensive, innocent people may be executed and its cruel and unusual.

Hospital Consumer Assessment of Healthcare Providers and Systems is a series of patient surveys required by The Centers for Medicare and Medicaid Services (CMS) for all hospitals rating health care experiences in the United States. “The intent of the HCAHPS is to provide a standardized 32-item survey instrument and data collection methodology for measuring patients perspectives on hospital care.” (HCAHPS Hospital Survey) Until the HCAHPS, there were no common metrics and no national standards for collecting and reporting information about patient experience of care. Since 2008, HCAHPS has allowed valid comparisons made across hospitals locally, regionally and nationally.

Hospitals and insurance providers alike as well as the Centers for Medicare and Medicaid Services (CMS) are aiming to measure the value of health care (Morris, Jahangir, & Sethi, 2013). Improving patient satisfaction not only enhances the care a patient receives overall but it can have a major impact on a hospital’s reputation and financial results as well (Hall, 2008).

(2009) research involves patient satisfaction and inpatient admission and its impact on teaching and non-teaching hospitals. In this study Messina et al. sample were seven teaching and seven non-teaching and the participants in this study were adults who volunteered to complete a survey that was mailed to their homes (Messina et al., 2009). This study used a modified questionnaire to measure inpatient satisfaction and in order to render it valid a validation study on the Inpatient Satisfaction Survey was done (Messina et al., 2009). This survey was proven to be reliable and valid (Messina et al., 2009). Descriptive statistics is used to analyze the data results (Flaherty,

American payroll Association (APA) is an association of accountants or professionals who are tasked with the responsibility of processing the payroll in a business entity or organization. The professions join this association in order to gain the wide variety of benefits the association offers to its members. These benefits include; Training of its members on the most efficient and effective ways of processing payrolls as well as carrying other duties within a business entity that the professional may be assigned to (American Payroll Association, 2002). This training is done through the association conducting training courses. The association further publishes articles and other resources that are useful to its members and are generally stored in the payroll library. This greatly elevates the knowledge of the members on payroll as well as on its management. In addition, American Payroll Association (APA) certifies its members on meeting the criteria requirements of certification which is completing one of the courses among other criteria set by the association.

In “The Problem with Satisfied Patients” Alexandra Robbins highlights that a satisfying experience at a hospital, does not necessarily mean there was high-quality patient care delivered. She tackles the fact that hospitals use the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey to provide a better experience for patients. The survey addresses nursing so they go to the extents of creating a set of phrases, rehearsing, and acting out the experience. Robbins contends that with patient satisfaction doctors/care providers overlook the care patients actually need and just attend to their wants. Overlooking the actually need eventually leads to complications, deaths in hospitals that have high ranking satisfaction

Rama M, Kanagaluru SK. (2011) A STUDY ON THE SATISFACTION OF PATIENTS WITH REFERENCE TO HOSPITAL SERVICES, International Journal of Business Economics & Management Research, Vol.:1, NO. 3

The health needs of the campus community is the Student Health Center’s utmost priority. This is demonstrated by the monthly meetings called Continuous Quality Improvement, facilitated by the medical personnel in order to discuss Patient Satisfaction. The process includes surveying students on the Health Center, allowing them to provide both suggestions and commentary regarding the services and their experiences, respectively. Towards the end of each month, the data is collected and presented to the employees who are responsible for relaying the abbreviated content of the meetings to the Administration department of the Health Center. Subsequently, necessary actions are implemented to improve the services and, if necessary, provide incentives

These approaches attempted to build a comprehensive framework to investigate interrelations of variables that have impact on patients’ evaluations by encompassing all influences on satisfaction (Crow et al., 2002a). The overall satisfaction is a collective feeling which is made up of positive or negative emotional responses of different factors of hospital services. These factors of services are usually adopted from the extant literature. Perhaps, the factors of services differ across the studies; however,

[Patient Satisfaction]. Patient satisfaction is a patient’s level of contentment with the comfort, quality and perception of overall well-being in regards to the healthcare they obtain. Patient satisfaction is subjective and often multifaceted making it very difficult to define (Morris, Jahangir, & Sethi, 2013). A patient’s anticipated expectations compared to his or her

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As a result of the newly insured healthcare is feeling the strain of an increased demand for services. Today, with the new provisions afforded the consumer as a result of the ACA it has changed the focus and requirements of healthcare administration. No longer a volume based reimbursement system, healthcare organizations are requiring their administrators to meet the expectations of their clientele. When patient satisfaction

The results of this research using the Spearman rank correlation coefficient, has shown that there is a significant but negative correlation between the variables in the combined sample between admissions and patient satisfaction. The research performed by Messina et al. (2009), definitely answers the research question if there is any relationship between patient satisfaction and inpatient admissions across teaching and nonteaching hospitals. When one looks at the Spearman's rank correlation coefficient results by itself you will see that there is statistically a significant and positive correlation between the patient satisfaction and the admission volumes in teaching hospitals (Messina et al.,