Patient-Satisfaction Survey Planning

Many healthcare leaders are advocates for, and believe that patient engagement and experience has gained true importance and value in improving healthcare quality, it has easily become the ‘heart’ of the core definition of ‘quality care’. It is clear that patients are able to provide expertise beyond generic feedback on ways of improving the patient experience.

[The medical field is very important to us all, and when you become the patient in a hospital your mindset changes all together. This paper will be about patient satisfaction while in the hospital. There are major concerns when patients or their family are admitted into the hospital. Hospitals are very concerned with patient satisfaction and the scores that come with it.

Strategic Planning is an essential first step in the development of a result-base accountability system,” (Schilder, 2013, p. 1). In strategic planning an organization must know their goals, missions, and how to reach them. Health care facilities are in huge demand for the elderly and for people who lives in low-income communities. A person who receives good quality health care services can prevent the spread of contagious diseases. This paper will describe the need of the community, population it is serving, and a brief description of the facility.

Patient satisfaction: This issue can affect funding, revenue and reimbursement from insurance providers. Patient satisfaction can be affected by nearly any aspect of the hospital experience, surveys are done randomly to gain insight on the patients overall treatment at the facility. Negative feedback can cause assumptions about treatment and quality by the HCO as well as decrease in incoming patients.

As a way to analyze and measure the progress of those six aims, the Hospital Consumer Assessment of Healthcare Providers and Systems survey, or HCAHPS, was established to “compare ‘apples to apples’… and to support consumer choice” as well as a means to evaluate a multitude of hospitals on a common ground (HCAHPS Hospital Survey). HCAHPS surveys are provided to patients after their patient-care experience. The full print survey can be

Healthcare is the single largest business around the world and plays a vital role in society today. The desire to enhance quality of care in healthcare delivery has increased tremendously.

Rate the following questions with respect to a scale from 0-7 (0-strongly disagree, 7-strongly agree)

There are advantages and disadvantages to secret shopper observations in healthcare. Leaders must understand the ramifications of this type of assessment. Secret shoppers’ results give leaders one aspect and incomplete vision into the patient’s entire experience. These shoppers have general knowledge, which has pros and cons, of the evaluated organization. The unbiased secret shopper is one pro considering the absence of a relationship with the people surveyed. The con is of the subjective nature of the secret shopper results. They base their finding on one experience for a selected timeframe. Several methods and differing times of the patients experience is required to realize completely and accurately assess the quality of services

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

According to Makary (2013), in 2012, the Centers for Medicare and Medicaid services finalized details of a new reimbursement method that adjusts payments based on patient satisfaction scores-a measure also being adopted by private insurers. Because of this, patient satisfaction is becoming a front-and-center issue in the health care industry.

[Ask this question no matter the response to Q5] How would you prefer to hear about these types of

The last triad of Health Care is quality. Quality is the value, efficacy, reliability, and outcome of the care being delivered and is quantified through quality measures. Measuring the quality of health care is important because it tells us how the health system is performing and leads to improved care. A type of quality measure is patient experience. Patient experience involves the assessment of patient’s feedback on their experiences of their health care and affects an individual. Patient experience affects an individual because it allows the patient to be an active part in their health and it affects health care entity by revealing critical information to help improve health care. (Bailey)

Hospitals are experiencing a financial impact with being reimbursed for the medical services provided to the patients. This can contribute to the patient having hospital acquired or related illnesses because of poor and inadequate quality of care rendered by the staff. Medicare and Medicaid are raising the bar with reimbursing the hospital for the medical services. They are basing the reimbursing for medical services upon the quality of care, patient satisfaction with services, mortality and readmission to the hospital rate (Carpenter, Short, Williams, Yandell, & Bowers, 2015, p. 255). As the level of quality of care is rendered to the patient, the medical staff objective becomes fostering patient centered care. This will increase patient satisfaction

It has been concluded by Partners HealthCare that PROMs are an essential asset to quality of care because of how it allows us to measure, compare and improve more accurately than ever. Over twenty different specialities in health care use PROMs to collect feedback in areas such as orthopedics, urology, psychiatry, and cardiac surgery. Over 200,000 PROMs have been distributed at a rate of over 12,000 per month. The best way to efficiently gather the information is by making it consist of simple questions, making it easily accessible, and time efficient. Making the surveys quick, convenient and relevant ensures more reliable results as well as more participants. (Wagle, 2012). The use of PROMs provides a clearer understanding of the impact of

Question1: On a scale from 0 to 10, we would like to mark it with 2.