Patient Service Representative Case Study

The person I interviewed is Raegan. Raegan is a patient advocate in a nursing home. Raegan received her Bachelor’s Degree in psychology at Western Michigan University. She received a Graduate Certificate in patient advocacy from the University of Toledo. Raegan has been a patient advocate for 5 years. She became a patient advocate because she likes helping patients with their direct care needs, and enjoys helping patients navigate through the complex health care system. As a patient advocate, she helps patients in numerous ways. Raegan ensures that patients see the correct doctors, coordinates care between doctors, ensures the patient has access to all available treatment options, and that the treatment plans are being followed. She also educates the family on how to

Case Managers have a challenging job, often dealing with patients, community agencies and facilitating their hospital discharge to the next level of care. They collaborate and communicate with the entire healthcare team and mostly with the patient during the hospitalization process. They act as support for all stakeholders to achieve positive patient outcomes. In this paper, I will be interviewing Ian Mopas, who is a Patient Care Coordinator at Kaiser Permanente in Redwood City about his education, work training, goals, and objectives as a Care Coordinator, and his responsibilities in his organization.

Prior to her current role, she worked as an Assistant Director of Nursing for over 5 years at Sun Air Convalescent Hospital and a Sub-Acute coordinator for 1 year. She has been working now at Berkley Valley Convalescent Hospital as Director of Nursing for over 20

S.C. has been a member of HealthSouth for many years. She started as a floor nurse with an associates in nursing and moved up the ranking to becoming the Chief Nursing Officer of HealthSouth in Toms River. S.C. now holds a master’s of science in nursing and is a nurse executive board certified. She’s been the CNO for three years. She was

She was on the unit interviewing committee for 2 new nurses hired in March 2016. She provided useful insight to the 5 candidates interviewed.

Cindy has worked the majority of her professional career in the customer service industry. She is passionate about helping others and being part of a team. Her references said that she is a strong person, dependable, has great work ethic, and willing to do anything she is asked. Cindy wants to continue to grow professionally with a company where she is part of the team and she can call home. Gaps in employment have been due to illness and the passing of immediate family members.

All of this led her to join the university as a career coach in summer 2008. Today, she supports the postgraduation pursuits of MBA candidates-lending her mentoring style along the way.

She is currently working for Kroger as an Assistant Store Manager but is looking to leave to find a stable career in the healthcare field.

Previously, she had worked for Comcast Cable as a Customer Service Representative. In this role, she processed payment, accepted inbound calls, up sold product, updated their profiles, and maintained their systems. She left this role, after she had surgery. She had follow up appointments to attend and they were causing her to miss a lot of work. She decided to leave on

On Monday, September 14, 2015 at approximately 12:45pm Kathleen A. Kane provided me with information pertaining to Mr. Sutherland whereabouts. According to the hospital records Mr. Sutherland return on 9/11/15 to the hospital and was admitted to 5-Central room 236B located in the Greenberg Pavilion.

Hello, I am April Martinell the Student Government President at Chandler-Gilbert Community College. I will be graduating in July 2017 with my Associates in Accounting. As a member of Pia Theda Kappa’s Honors society and the Associated Student Government, I have 120 leadership hour under my belt. Work experience wise, I have 10 years’ experience in supply chain management and over 2 years’ experience in Banking. I am seeking a career that will allow me to create innovative long-term strategic plans while maintaining short-term goals and objectives. Can you give me some idea of what positions are available that are similar to what I’m looking

Jill Harper has worked in a variety of customer service roles in the industrial environment for the past 10 years. She is someone who earns the trust of those around her (co-workers, supervisors, clients, and customers) through her work ethic and her diligence and commitment to seeing an issue through until the end. Jill is looking for a new opportunity in a new field within the Hillsboro community after relocating from Kelso , WA. Her previous positions required a lot of her during after work hours and she would like something where she can continue to work with customers, has growth opportunity but has more of a structured schedule. Every time she was asked what she enjoyed about her previous positions it was working with customers and problem

She most recently worked for MTM Recognition as a Customer Care Associate. In this role, she managed accounts, reviewed data, and followed up on the shipments. She left this role when her husband was relocated to Indianapolis. Since they moved she spent some time getting the kids and family all settled in. Now she is ready to find a full time job.

Keith is a very personable and outgoing candidate. His last position was a temporary assignment with Xerox as an Eligibility Specialist/Client Account Representative. He answered inbound calls, processed applications, and updated client profiles. His previous role was at Rural Metro Ambulance as a Pre Billing / Data Entry Patient Account Representative. He would process Patient Care Reports, process bills, accept payments, edit and review information, and handle general clerical responsibilities. His time at Rural came to an end when they shut down in late 2014. Before he started working in a call center atmosphere, he had worked in a few different warehouse positions. He enjoyed them, but decided that wasn’t the right fit for him. He is very

Leah has served Southeast since 2009. She currently serves as the Coordinator of Online Advising. In this role she advises students, supervises the advising team, coordinates online student support services such as the online tutoring program and assists in recruitment efforts. Her favorite things about her job include helping students reach their goals and realize their potential. Leah is currently pursuing a Masters of Arts in Higher Education Administration and has a Bachelor of Science in Business Administration.