Patients Experience And Patients Satisfaction

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

patient and family satisfaction could go a long way to advance the quality of patient care throughout the hospital.

Health care organizations should work on putting more emphasis on patient experience and satisfaction, such as giving evaluations when giving care. When it comes to patient satisfication the healthcare system should put their sole focus on making sure patient were well taken care of during their visit. Whether if the patient was satisfied or not with their experience. Patient experience/satisfaction in a hospital should always be a number one priority and getting the person back at 100%. Hospitals are always looking for ways to improve several different things such as technology, health in populations, reducing cost, maintaince, etc. But they fail to focus on the quality care, Avoidable harm is a worthy goal that all health care system should benefit

Quality patient centered care is vital to a hospital or clinic’s ability to treat whole patients. Dabney and Tzeng (2013) address the necessity to implement patient-centered care into clinic and hospital settings. The article clarifies what patient-centered care and service quality is by consolidating many works and sighting benefits medical professionals can observe in their practice.

Throughout the United States, patient satisfaction has become increasingly significant in the quality of healthcare that is delivered to patients (Bleich, Özaltin, & Murray, 2009). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one national survey that has become more widely used in hospitals that measures patients’ perspectives of hospital care today (CMS, 2015). There are two

More times than not, a surgical patient will not know the cost for the procedure before undergoing the operation. With all the possible variables involved, the providers most likely do not know the associated costs either. Even if cost were available, providers do not want to use the Wal-Mart strategy of being the low cost leader. People associate lower cost with lower quality of care. Since cost of care is not a marketable factor, other areas become overstated including the satisfaction of the patients. It is healthcare provider’s obligation to ensure the patient is satisfied or market share will be compromised. There are many variables to patient satisfaction, but research has shown a direct correlation between high patient satisfaction levels and a highly engaged staff.

​The highest priority in most hospitals across America is patient satisfaction. Patient satisfaction begins the moment the patient steps in the hospital doors although nurses hold a majority of the responsibility. The face to face interactions between nurse and patient on a day to day basis naturally puts nurses at the front line. Nurses are there to answer questions for the patient’s while making them as safe and comfortable as possible. There are a lot of factors to take in to account while determing satisfaction in the hospital. A common debate in the medical field is if there is an

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

The need to improve quality in health care is increasing and a major component of quality health care is patient satisfaction. Patient satisfaction is critical to how well a patient does and research has identified a clear link between patient outcomes and patient satisfaction scores. Patient satisfaction can be an indicator of provider performance and an important dimension of value-based health care under the Affordable Care Act.

In years past, the hospital experience has been a big issue when it comes to the quality of healthcare. Most hospitals that don’t meet national standards included lengthy stays, several misjudgments and holes in prevention control. In general they have lacked patient respect, according to medical historians and health care professionals. However, these issues have improved substantially over the years. Because of cultural shifts, policy adjustments, healthcare prices, and technological advances, hospitals have moved toward a more patient based approach that emphasizes the importance of prioritizing prevention in all cases. Patient satisfaction is now a priority in healthcare nationally.

Patient-centered care can be defined as “providing care that is respectful of and representative to individual patient preferences, needs, and values and ensuring that patient values guide all patient clinical decisions.” ( Kupfer & Bond, 2012) Healthcare workers also strive to ensure that their patients have the correct and thorough education to make decisions that involve their care. It is very important for the patient to understand the risks, benefits, and all possible outcomes of different care they may receive. This is only a small part of the large concept that is patient-centered care. All healthcare fields strive to provide the patient with care that is going to be centered around them, providing them with their needs, wants, and various services to allow them to regain their health to the fullest extent possible with the highest patient satisfaction rate plausible.

Believably, the ultimate goal or vision for the entire healthcare system is the provision of optimum patient-centered care. However, the achievement of this objective has become one complicated endeavor, especially when one takes into consideration that the quality of care constitutes the most prioritized factor in healthcare and signify a vital component of care provision.

At UCF Community Care Center, our main focus and concern is our patients. Our main goal is to ensure that each and every one of our patients is satisfied upon leaving our office. “Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care” (Prakash, 2010).

A patient centric system puts an emphasis on the needs of the patient first to assure all measures are being taken to provide the highest quality of care. Patient centric care is driven by our consumers, however our vision has been narrowed down by our policy makers and regulators. They evaluate patient satisfaction and engagement through a limited Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey that may not address the real needs of our patients. The goals of the HCAHPS survey are to produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers; public reporting of the survey results creates new incentives for hospitals to improve quality of care; and public reporting serves to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for the public

The quality of care remains an important element of the care process. Although major improvements have been made within the healthcare, the delivery of quality care has remained questionable. Patients are the source of the important insights on the quality of care, which forms the basis for effective improvement. In addition, the experience of the patients is the basis for understanding the quality of care. Health care can be argued to meet the quality of care standards if the experiences of the patients are positive. Given the important role that patients’ experience is high, other aspects of the care process can be said to be positive (Beattie, Murphy, Atherton & Lauder, 2015). The experience is the view of the patients about the quality of care. The views have an important role to play and should be taken into consideration in the hospital improvement plans. Valid and reliable information on patients’ experience is useful in care improvement plans.