Essay about Peerless Starch Company

2495 Words Mar 23rd, 2014 10 Pages
Instructions:
a) Formal writing assignment #2: The Peerless Starch Company of Blair, Indiana.
b) Grading to be based on the CWE scoring rubric previously provided.
c) Assignment must be placed on the online portfolio and must be submitted to etutoring for review.
d) Read the case study below in its entirety and give it some serious thought. Then, in your own words, summarize the issues involved in this case (there are quite a few) and indicate whether Glen Baxter has a case and provide a thorough discussion to support your conclusion. Finally, and within the write-up, discuss what you would do if you were John Ludwig? Essay word count should be no less than 750 words.
e) Required dates:
a. Provide your instructor a copy of
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Nobody at Blair ever got fired; if a man couldn't do a job, the word from the head office was "Find him another one." If a new process came in, the workers on the old-one were quietly moved to plant maintenance or, if they had any skills, were made supervisors, with the ridiculous result that there were entire departments at Blair with more supervisors than workers. Above all, Blair considered itself a "quality mill," and that apparently meant that nothing could be produced in quantity. But the central problem of Blair, and the greatest drain in money, was that Blair did not turn out quality products. Rejection rates at Blair ran almost twice as high as at the other mills. What the Blair quality-control inspectors accepted provoked angry complaints from the customers. Indeed, as everyone knew, the sales¬people spent little time selling. They spent most of their time talking customers into not sending the stuff right back to Blair as faulty and unusable, often by granting the complaining customer a nice rebate. The rebate never appeared in the Blair direct cost accounts but was. charged off to the overhead account "miscellaneous customer service."

Things had been drifting from bad to worse and no one in the Blair, Indiana Mill expected that they would ever change. But then suddenly, in the spring of 1985, a number of circumstances coalesced.

1. The founder's
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