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Pennee Strengths And Weaknesses

Satisfactory Essays

Strengths: Pennee was sure to offer empathy regarding her pace of speech and slow to a pace where the client can understand. She politely inquire to place the client on hold to look further into the promo. After holding, she verifies the email to send out the claim form and informs the client to send back with the supporting docs. She is sure to inquire if there were any further questions or concern prior to ending the call. Inches: Turnaround time- Anytime we are setting up a Doc request ( or any follow-up) to the client, we should be setting the proper expectations when the client should expect it to arrive. this way he wouldn't expect it within 5 minutes if we are sending within 24 hours. Relevant coding and effective LJN- Pennee

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