Perception of Various Performance Criteria by Stakeholders in the Construction Sector in Hong Kong

Centre for Research in the Management of Projects, University of Manchester, P.O. Box 88, Manchester M60 1QD, UK Centre for Research in the Management of Projects, School of Construction and Project Management, The Bartlett University College London, UK Received 8 July 2003; received in revised form 30 January 2004; accepted 15 June 2004

Clough, Richard H, Glenn A. Sears, S K. Sears, Robert O. Segner, and Jerald L. Rounds. Construction Contracting: A Practical Guide to Company Management. , 2015. Print.

Traditionally, cost, quality, scope and time are the main parameters within which projects have been managed. In the Construction sector, workplace accidents rates are very high compared to other sectors. The costs associated with these accidents are both human and financial, for companies and also for the society as a whole. Other costs will also arise

Research is conducted to examine different points of views of the importance of performance outcomes in a construction project in Hong Kong. ANOVA was used to analyse the data relative to how the performances were measured. Performances were measured using a performance criteria starting with the most important first, which is time. Timely completion of a project would prevent loss of revenue and penalities to the contractor.

Edwin Van Dusen, Brian Fox and David Welch (MBAs 2004) prepared this document under the supervision on Professor Sonia Marciano. Copyright © 2003 by the Kellogg School of Management. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means – electronic, mechanical, photocopying, recording, or otherwise – without the permission of the Kellogg School of Management.

Contractors, consultants and clients who engage in partnered construction projects in Hong Kong, are surveyed to compare from their diverse perspectives, expectations relating to targeted building project criteria. The differences between the measured results and the performance expectations of the various participants are all analyzed with the goal of promoting more research to ameliorate Hong Kong’s building industry. A research model is built to measure nine carefully selected construction project objectives to the actual results, and questionnaires are designed to compare the

In recent years, there has been a considerable increase of pressure from clients for improvement in the delivery of construction projects. Innovation has been key in improving construction industry performance (Tavistock Institute, 1997).

Procurement, by definition, is a collaboration of merging activities which ultimately lead to something or a service being acquired. (City of London, What is Procurement [online], available from

The current state consists of fragmented processes, which is the source of all productivity issues and inefficiency in the construction industry. The future state should be “project focused” rather than “process focused”. To achieve this desired future state it is essential that these processes are transformed to a more integrated approach. There should be better collaboration between the different stakeholders in the industry such as architects, builders, owners and regulatory agencies that issues permits. In the current, traditional system of project delivery, the relationship between these involved parties are adversarial. This can lead to the project being marred with schedule delays, budget overruns, poor quality, and disputes and litigations between the parties involved, as they play the “blame game” refusing to take liability or responsibility for the different processes. The desired future state can be reached through incorporating the more collaborative delivery methods that are gaining popularity, like Design Build and Integrated Project Delivery. These systems are based on information and risk sharing. IPD especially has a potential to incorporate Lean Construction practices and Target Value Design in the process. The alliance of the owner, builder, design professional and other specialty consultants for the project, can communicate effectively with each other on a common platform of knowledge sharing. Problems that may arise during construction or design

The Construction industry in the United States is a well-known sector of the Country’s economy. This sector of the economy has made tremendous impact as a result of the seasoned professionals who have come together in their various set skills to carry out functions as it relates to them. These professions usually comprises of the Architect, Project Managers, Construction Managers, Estimators etc.

Submitted in partial fulfillment of the degrees Masters in Business Administration Lecturer: Eileen O'Leary 2010 By: Albertus Rendy Buntaran (S3264165)

Klaus E. Meyer Professor of Business Administration Box 218, University of Reading Business School Whiteknights, Reading, Berkshire, RG6 6AA, UK km.cees@cbs.dk

Graduate Institute of Business Administration, National Chung Hsing University, 250 Kuo-Kuang Road, Taichung 402, Taiwan

Table 4.1 shows the number of questionnaires distributed to and retrieved from the selected contractors. Copies of the questionnaire were distributed to some of the professionals who in full capacity are engaged in one form of construction project or the other. The reason for this was to get a direct feedback as pertaining to the accomplishment of the set objectives outlined in this research. At the end of the exercise, 25 out of 30 Civil engineers (representing 83.3%), 6 out of 6 Architects, and 14 out of 14 Builders filled and returned the questionnaire. In total, 90.0% of the total questionnaire distributed where retrieved and this was accomplished by the personal efforts of the researcher.

Every organization spends billions of dollars for the success of the projects, but money alone is not the factor for the projects to be successful. From conceptualization to planning and budgeting, execution and control they take so much care for completion of projects. But, still even though how big and successful the company is they still have some projects which will fail from time to time. There are various reasons why projects fail like due to management issues, Quality issues, insufficient resources, Estimation of costs and schedules and so on. One of the main important factors to care for any project to be successful is the “Quality”. In the past few decades there are thousands of projects which