Perfect Pizzeria: The Not So Perfect Case Study
At Perfect Pizzeria in Southville, Illinois, the working culture is by far not perfect! It is an environment that lacks company dedication, effective management, and individual motivation. Although the company is the second-largest franchise of its chain and is flourishing, it appears that the rewards are not beneficial to the employees but only to the company.
The current system is such that each franchise is equipped with a manager who works under area supervision and is the only full time salaried employee, an assistant manager, a few night managers and roughly 18-20 other non-managerial employees all of whom work part-time with a minimum wage pay. Within this set the managers are
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Perfect Pizzeria should invest in its most valuable assets, that which is the employees in order to avoid high turnover rates (which increase cost in the long run) and improve productivity and emotional labor. To keep employees motivated, create an Employee Reward and Bonus program such as Employee of the Week or Month whereby individuals will receive recognition via company newsletter and a plaque in addition to a cash bonus. This will ensure that the manager is not the lone recipient of bonuses and it will motivate employees to work harder. To foster better communication between manager and employees the Goal-Setting Theory of Motivation should be implemented. (Organizational Behavior, Ch. 5 p. 121-123, Shermerhorn, Hunt, et al. 11th Edition). The MBO process of this theory involves joint goal setting between managers and those who report to them. This will increase employees need for achievement and affiliation and also establish a form of communication and cooperation.
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PERFECT PIZZERIA PIZZERIA
Perfect Pizzeria of Southville, Illinois, is a franchise of a large chain which is headquartered in Phoenix, Arizona. Although the business is prospering, it has employee and managerial problems.
Each operation has one manager, an assistant manager, and from two to five night managers. The managers of each pizzeria work under an area supervisor. There are no systematic
As a manager the three motivational methods that should be used would be to provide monetary incentives, employee recognition, and training incentives. Monetary incentives are one method that can be used by a leader or a manager in his or her workplace, these incentives is to reward an employee for his or her outrageous work-related performance. These incentives may include such as profit-sharing within the company, stock options, performance bonuses, and scheduled bonuses. These different types of monetary incentives can increase the motivation of its workers and can lead to more productive, less absenteeism, and may improve one’s quality of service. Monetary incentives when awarded to one employee may also be a morale booster can also encourage other workers to improve his or her work performance, and maintain a healthy, friendly, positive work environment. A healthy workplace is a product of a successful and productive work environment. Working in this kind of economy, monetary incentives is the excellent method to use. However, these incentives may persuade others and may not to some; the result will be the same, increased quality work
When a district manager is assigned to n area that includes a group of start up franchises these responsibilities are magnified.
Publix Supermarkets, Inc. has been constantly recognized on various (The Best of) lists, winning numerous awards not only for employee satisfaction but customer satisfaction as well. Their endurance is built on creating and maintaining an efficient workforce, which gives it the competitive edge needed in the current economy. Their mission statement is, “Where shopping and working are a pleasure”. This report will detail the company’s history, financials, SWOT analysis, internal/external environments, and a breakdown of their human resource policies. As you will read in this report, Publix understands the correlation between an engaged and satisfied workforce and the positive effects it has on their customer satisfaction.
Consider the situation where the manager changed the time period required to receive free food and drink from 6 to 12 hours of work. Try to apply each of the motivational approaches to explain what happened. Which of the approaches offers the most appropriate explanation? Why?
Mama Theresa’s Pizzeria and Restaurant is great for a family dinner. Sit in a comfortable booth or come with a partner and share a two person table for a more intimate dinner. Start out with an appetizer like the mozzarella sticks, grilled portabella mushrooms or buffalo chicken. Entrée dishes include seafood Oreganata, chicken Valdostana and Marsala made with veal sautéed in imported marsala wine. Mama Theresa’s has several pizzas on the menu that can also be served as whole wheat bar pies. Gluten-free pizza is available as well. Explore new tastes with the salad pizzetta topped with garden salad drizzled with Italian dressing or the buffalo pizzetta made with buffalo chicken and bleu cheese. If a whole pizza is too large try the pizza by
The story begins with Elizabeth running into a girl, she's planning on traveling and is immediately stricken with jealousy. she thinks about how she wants to travel, so she calls her friend Sophie and they plan a trip to Naples. When they arrive she describes It as fast paced city with many things and the citizens who live in naples as, very polite, rude and vocal mob of people. She then remembers her friends who grew up there and the one who told her about the “Pizzeria da Michele” and what to order. when they arrive she paints a picture of hard working people and a crowded crowd of people outside the small restaurant, the scene really emphasising the popularity of the pizza there. when they get their food she really describes the pizza, the
Grimaldi’s Pizzeria is an American pizzeria from New York. They have restaurants all over the country and are moving international. The most famous Grimaldi’s is under the Brooklyn Bridge at 1 Front Street right next to the original location. The location I am reviewing is located in the Scottsdale Quarter and is there main training store. It’s a family friendly restaurant with Italian décor and fresh ingredients like handmade mozzarella, 'secret recipe' dough and pizza sauce make them the most award-winning pizzeria in the United States. It’s hours of operation our 10AM to 11PM.
Individuals looking to open a fast casual pizza franchise may question which of the pizzeria chains offers the best opportunity for them. Some deliver, and others offer fun and games for families. Certain pizzerias now make the pizza and have the consumer take it home to cook. When the time comes to open a franchise, however, you'll want to find an opportunity that truly stands out in the crowd. For this reason, you should definitely look into the fast casual pizza franchise opportunity offered through 1000 Degrees.
2. In sequence, what are the top 3 interventions that you would suggest that the organization undertakes to improve its state of affairs at the present time?
Uno Pizzeria & Grill is a famous, Chicago-style pizza chain. Portions are generous so that no one leaves hungry. Uno Pizzeria & Grill is open for lunch and dinner services. The staff is also able to accommodate groups with younger parties. The extensive menu features lots of items for vegetarians and those on a gluten-free diet to try out as well.
District Managers (320) Restaurant Managers (1,800) Assistant Restaurant Managers (3,500) • After the changes made by John Martin the organizational table looked like this: National Vice President-Operations Zone Vice President-Operations Market Manager Restaurant General Manager Assistant Restaurant General Manager 3) Did TB raise or lower food costs as part of its “customer value” strategy as a percentage of sales? What store operational changes were made to improve sales volume
In paying the employees more than the minimum wage, and providing financial incentives for very good customer service, employees will take on the culture of Five Guys. Jerry Murrell once said, “We try to make the kids feel ownership in the company” (Welch, 2010). This creates buy-in by employees which translates into better customer service. Consequently, these values have been instilled and inculcated throughout the franchise keeping the organization strong today.
In order to best maximize their profits, the big fast food giant 's created the franchise system. This system allows the companies to maintain overall control of the product, and give them a guaranteed rate of return, while at the same time allowing local owners to create a low-wage work force best suited to local conditions. For us, as workers, that means our immediate employers are often small business owners, and franchise owners who plead poverty when we demand higher wages.
The company’s biggest customers are schools. Their motto is we can provide a hot, nutritious meal out of the smallest space possible, which sets us apart from our competitors; we just need space for an oven. Most of the schools are managed sites that hire Food Service Directors and Food Service Workers to run the day to day operations. These teams are trained and managed by an Area Manager and District Manager. As an Area Manager working in the field, they are responsible for keeping
As a result, more is being asked of staff members with many employees expected to service customers and make deliveries simultaneously. To ensure that a restaurant is able to deal with these issues requires looking at: how the system of goal setting, performance / evaluation and rewards will have an impact on productivity. This will be accomplished by focusing on a number of objectives to include: major components of the position, how goals are utilized with this position and addressing the way the position could be designed to increase job satisfaction. Together, these different elements will provide the greatest insights as to how these issues are influencing employee motivation. Therefore, our thesis statement will concentrate on the challenges inside the industry and the kinds of tools that can be