Performance Appraisal Using Behaviorally Anchored Rating Scales at Federal Bank Limited

A performance appraisal is a documentation of the employees review, evaluation and development so I believe that the best performers, the kiss-ups and the take-no-prisoner type of workers all have the same chance of being winners in a performance appraisal, regardless of what we think of them. They each have a little something extra that management looks for in a worker. Personally, the top performers in the company would be my choice as the winner, but the kiss-ups usually have a special place in the heart of certain managers that take complete advantage of these workers who literally jump through hoops for them. There are some that may not have much to stand on for sizable pay increases, but they sure appreciate being needed by their boss and their boss depends on them just the same. Unfortunately, the take-no-prisoners are not always liked very well by coworkers, but usually they perform well and it is about how they are perceived by their manager. People who are the company’s best performers do not really feel the need to kiss up or throw others under the bus to make themselves look better. It shows in their work and usually their behavior.

From the above study, an overview of performance appraisal in relation to management and its importance to the field of Human Resource Department was provided. One problem introduced, is the growing unwillingness on the part of organizations to experiment with performance appraisal approaches. Unfortunately, much of this experimentation does not make its way into the supporting body of knowledge. The other problem concerns performance appraisal research from the employee perspective. Although the reactions of employees to performance are of growing research interest, study lags far behind work done from the managerial or organizational perspectives. These two problems, alone, suggest many avenues of research and any number

Development of a performance appraisal system that is effective in a human service organization is of benefit for the organization and the employees. For a performance appraisal system to be effective, the system has to be strategic, designed to fit the specific needs of the organization, non-discriminatory, non-bias, with correct implementation and administration. Many different components, must to be incorporated to make this type of system beneficial for all who use it, and all who are evaluated by the system.

An effective performance appraisal system strives for as much precision in defining and measuring performance dimensions as is feasible. Some of the major problems with the Darby appraisal system are:

Interviewed were five members of The Gaston County Human Resource Department (HR). HR is responsible for the recruitment of qualified employees. HR is also charged with keeping accurate and complete records for personnel administration, including health insurance, retirement benefits, worker’s compensation, accident pressing reports, and time and pay request. In addition HR is responsible for over seeing, maintaining, and implementation of the employee performance appraisal system for all County departments consisting of 1,500 employees. Also interviewed was a panel of five front line supervisors from different departments at Health and Human Services, Social Services division (DHHS). DHHS is responsible for the care and support of the most vulnerable in the community offering services such as Food and Nutrition, Medicaid, Child Support, Day Care Assistance, Work First, and Adult and Aging Services. DHHS supervisors are responsible for line staff including conducting performance appraisals. Gaston County offices first priority is customer service to the public, all departments work in conjunction with each other in order to provide the services needed by the public at large.

The performance appraisal system can sometimes connect to biases or prejudices that increase discontent, lack of motivation, resistance especially on the part of

Bourouni, A., Hesam Amiri, R., & Jafari, M. (2009). A new framework for selection of the best performance appraisal method. European Journal of Social Sciences. (7)3, 92-100.

Cook, S., & Macaulay, S. (2007). How an integrated approach to performance appraisal and the

Effective performance appraisals for developing and sustaining a high- performance appraisal system are based upon two key tenets. The first tenet suggests that if appraisal processes operate as a system. The second tenet is that individual manager’s play a pivotal role in achieving effective appraisals and that they need the right tools and support to be effective.

Carry out the appraisal: assess and monitor all of the employee’s performances, talk about those evaluation with both leaders and employees agreeing on the futures objectives.

I am proposing the Behavioral Anchored Rating scales (BARS). This method mainly bases its evaluations on key and specific behaviors that are required for each employee position in the organization. BARS technique is designed to show the benefits of the quantitative and qualitative data in the performance appraisal process. BARS mainly compare an employee performance against the specific behavior that is anchored to the numerical ratings (Zaffron, Feb 2009).

At the beginning of this course, I identified performance management and appraising employee performance as two topics of interest to me. The connection between these two topics was evident to me from the start; however I can now see how they connect too many other aspects of my role as a supervisor. At the onset of this course, an increase in negative employee behaviour was my main reason for selecting performance management, more specifically discipline, as an area that could be improved on. However, I failed to see how my weaknesses and the organizations lack of policy were contributing to the employee’s discontent. My first goal was to create and implement a discipline policy and, using the knowledge gained through this course as

The performance appraisal is very important to smooth the development of the organization and the employees itself. It helps the workers know and develop their performance, knowledge, skills and ability to ensure they can develop themselves better in the future. By doing the performance appraisal evaluation, the organization can identify their workers strength and weaknesses easily. Basically in organization, every individual have the different attitudes, characteristics, skills, ability and knowledge that makes them different among each other. Maybe some of the workers are excellent in the accounting; so they can work at the financial department and many else. If the workers are lack of knowledge in some field or related department and do not know how to complete the task given, the manager of the organization can know what kind of training needed by the workers and send them to the training centre to helps them develop their skills, knowledge and ability to avoid the workers do the same mistake besides can improve their performance to a better level in the future. (Snell & Bohlander, 2010). For example, the CIMB Group was conducted CIMB-Insead Leadership Programme to develop leadership skill sets and competencies as leaders transition from business management to group management and understand individual leadership strengths and weaknesses and develop improvement action. At last, it is the duties of Human Resource Management in CIMB Group to formulate the best training program for each of the employees to develop their talent, strengthen their skills and better understanding about their job in order to achieve the organization’s

Performance appraisals are used in business today as a means of providing critical feedback to employees on their performance in the workplace. In a global environment, particular care needs to be exercised to ensure the message delivered and received by employees is sensitive to the cultural differences between the parties. This document will be discussing a situation where unintended consequences arose during a performance appraisal. The document will provide for a synopsis of the case study, background information, and some of the strengths and weaknesses of the performance appraisal. A review of if the situation could have been avoided and should the supervisor have anticipated the employee reaction will also be discussed. Finally, a review of culture sensitivity in performance evaluations will be analyzed and to determine if the interaction style between the parties was the reason for the ultimate outcome.

Performance Appraisal is the part of basic activities of Human Resource Department. It helps in motivating and utilizing the human resource efforts in the right direction. The proper performance appraisal system is correlated with the goals of an organization and also defines the individual goals so that an employee may know what he/she is expected to perform. Moreover, rewards are standardized on achieving the set goals. This generates a sense of motivation in an employee and thus takes an organization towards the higher levels of success.