Performance Improvement And The Role Of Performance Management

1494 Words Aug 4th, 2014 6 Pages
The process of performance improvement and the role of performance management has become an increasingly important topic in recent years as organizations work to become more effective in their execution of business strategy in a competitive and highly globalized economy (MacMillan, 1). The online business dictionary defines performance assessments (PA) as, “The process by which a manager or consultant examines and evaluates an employee’s work behavior by comparing it to preset standards…and uses the results to provide feedback to the employee to show where improvements are needed and why.”
Many managers view performance assessments as bureaucratic exercises forced on them by their HR departments (Quast, 1). The results of poll data from a San Francisco based consulting firm found that 98% of staff surveyed believe that annual performance assessments are unnecessary. Quast posits that the lackadaisical attitudes of management lead to employee apathy regarding PA (2).
Several tips are provided to help combat the general negative attitudes employees have toward the process, and help make annuals reviews more meaningful for managers who facilitate them. As follows: preparation, the encouragement of candid discussion, opening with an agenda, dealing with performance issues directly, providing praise when due, and not leaving the discussion open for interpretation (assure that the assessment goals are understood by employer and employee) (3-5). By following these…
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