Performance Lawn Equipment Report

4372 Words Jul 26th, 2015 18 Pages
Performance Lawn Equipment (PLE) Corporation

Performance Lawn Equipment (PLE) Corporation

BA 514
Business Analytics
BA 514
Business Analytics
Week 1 Assignment
05/17/15
Week 1 Assignment
05/17/15

Section 10 Group 6
Section 10 Group 6

Table of Contents Assignment Summary 3 Chapter 3 | Part I: Business and Market Overview 4 a) Dealer Satisfaction Analysis 4 North America 4 South America 4 Europe 4 Pacific Rim 5 China 5 C) Complaint Submissions Analysis 6 f) On-time delivery 6 g) Defects after delivery 7 h) Response time 7 Chapter 3 | Part II: Shipping Cost Analysis 7 Chapter 3 | Part III: Customer Survey Overview 8 Chapter 4: Detailed Statistical Information 12 a) Dealer, End-User
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North America
As PLE has ramped up their production and heightened their insights into internal business analytics through a larger sample size, it is evident through the represented data in North America that the satisfaction of dealers has improved over the last 5 years. Similarly, with the increases in high satisfactory ratings a similar escalation of less agreeable results is illuminated through the data. Though a trend of an advantageous broadening of the ratio of highly satisfied “5’s” vs less satisfied scorings exists, it is important to for PLE to realize the dissatisfied submissions still exist, but the company- through this data- is on a positive track in relation to dealer satisfaction.
South America
South America has seen a more radical increase in dealer satisfaction over the last five years, as illustrated by the data and graph. Similar to North America, South America has greatly increased the amount of data through a surge of new dealers to sample from. Given the large separation and saturation of positive satisfaction from dealers, it becomes evident that this region is one of efficient positive growth that should be greatly considered in the future.
Europe
European dealer relationships have been a very consistent for PLE, showing little various year to