Performance Management Plan Essay

787 Words4 Pages
PERFORMANCE MANAGEMENT PLAN March 3, 2014 Caroline Guthrie Performance Management Plan for Landslide Limousine Service Creating a performance management plan for Landslide Limousine Service is something Atwood and Allen Consulting will develop to assist LLS in this course of action for how to manage employees. Most small business owners are almost clueless when it comes to hiring and managing employees and this is where most of the issues may arise. This is where Atwood and Allen Consulting can guide and direct Mr. Stonefield in the right way to look at his business as a whole and how the right or wrong employees can impact the success of the business. . To start a performance management plan, LLS needs to look at…show more content…
Customer service is the most frequent line of work and also sometimes the hardest. If a person does not feel they were treated appropriately, they will complain and find someone else to give their business to. This performance management plan will be designed to motivate both the owner and employees to remember why they are in this business and want it to succeed; money. There are many benefits to developing and using a performance management plan. Having a plan in place will help to build a viable business model on the direction a business should go. A (PM) will assist on how to concentrate on the customer and their needs. How well an employee is able to make specific provisions for their customer and do things their competition may not be doing or do not offer. With a plan in place will help a business stay competitive and even gain a competitive edge over their competition. Using testing, role play, interactions and conversations can aid with the (PM) because information is shared and the communication is effective. Goals set and met, observations made and surveys conducted, all assist in illustrating an employee’s performance and how a manager can use the performance management plan to develop the employee in areas that are not as strong and encourage / recognize them in the areas where they are strong. Instead of viewing a performance management plan as another useless and inefficient overhyped tool;
Open Document