Performance Management Systems Report Essay

3944 Words16 Pages
Performance
Management
System Report
Performance
Management
System
Report

Introduction
Crust Gourmet Pty Ltd is a well-known Australian pizza company which was established in October 2001 by CEO Michael Logos and current Managing director Costa Anastasiadis.
It has a reputation of delivering healthy gourmet pizzas. Their main goal is to provide customers with the whole pizza experience while taking away the guilt factor and bringing back the enjoyment of eating takeaway food.
To simply put it, Crust mainly focuses on how they made their pizzas and making constant improvements in their recipes, making improvements such as switching to healthier alternatives, like olive oil and other healthier ingredients, has earned Crust a
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Strategic Plan
Crust Gourmet Pizza Bar at Kingsgrove’s strategic plan is to be the most demanding pizza parlour within its local area. In the last 12 months, Crust Gourmet Pizza Bar Kingsgrove has managed to adapted to be “The place to go for great pizzas” in its local community. A few pizza parlours had been forced to close down or relocate ever since the launch of Crust Gourmet Pizza Bar, Kingsgrove. Through this strategy, this franchise can meet the strategic goals of the company. The company’s strategic plan is to expand their business across the nation, and also hoping to expand their business to the global market, where it will be able to provide the whole pizza experience to people all around the world.
Operational Plan
At Crust Gourmet Pizza Bar, Kingsgrove, the franchisee believes in order to be the most demanding pizza parlour within the local area, not only is the quality of food important, but also the customer service, consistency on pizza toppings, great phone manners, great face to face customer service, cleanliness of the shop, shop presentation are also all very important factors. In order for each and every customer to experience the whole pizza experience, managers have an expectation for the team members to be
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