Performance Reviews : Good Job

930 WordsDec 16, 20144 Pages
For example, instead of saying "good job," you might want to say, "the employee demonstrated an expert understanding of the duties listed in her job description." If you are writing a negative review, don 't say things like, "The employee doesn 't know how to do his job." Instead, write that he "did not show satisfactory competence (Morley, 2014). General Terms Being to general, such as saying an employee 's conduct was "good" or her performance was "poor," will not help your employees learn from their performance reviews. Instead, be as specific as possible, following up any general terms with specific words that clarify what you mean. For example, you might write that an employee demonstrated "poor customer service performance by allowing a customer to wait too long before being greeted. "Subjective Terms Avoid using subjective terms that employees could read as a personal attack on them. For example, words like "rude," "polite" and "enthusiastic" have many different definitions. Instead, explain what was rude, polite or enthusiastic and why that action was either positive or negative. For example, you might write, "Jean smiles and says hello whenever a customer walks into the store, even if she can 't wait on the customer immediately. This helps uphold our standard of customer care." If the appraisal were just to say Jean was "kind," however, that would be subjective, and another employee could argue that you simply like Jean 's personality better and are rewarding her
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