Performance and Reward Issues for Mcdonalds

4049 Words Oct 12th, 2011 17 Pages
CONTENTS
1.0 Introduction…………………………………………………………………………………………………..…….pg.3
2.0 Organisational Analysis and Issues Identified……………………………………………………….pg.3
3.0 Recommendations……………………………………………………………………………………………….pg.5
4.0 Action Planning…………………………………………………………………………………………………...pg.5
4.1 Action Planning for owner-operators, for management………………………..…pg.6
4.2 Action Planning for staff…………………………………………………………………….…….pg.7
5.0 Informal Feedback…………………………………………………………………………………………..…..pg.8
5.1 How Informal feedback will be provided………………………………………………....pg.8
5.2 Informal Feedback resolving Issues Identified……………………………………..…..pg.9
6.0 Monitoring…………………………………………………………………………………………………….……pg. 9 6.1 Monitoring resolving Issues
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• McDonalds has an effective strategy however the Townsville store is not following this strategy.
• McDonalds has effective ‘people practices’ & ‘business model’ in place, however, as this is not being implemented, McDonald’s is not able to ensure employee commitment, productivity, retention and customer loyalty.
Management not providing timely feedback, or handling and reviewing poor performers

Issue 4: Performance Review is limited • The managers only conduct a performance review once a year
• The annual reviews are not conducted properly – with no customer complaints recorded
Under-performing staff receives same review as performing staff.
Table 1: Main issues in McDonald’s Performance Management System

3.0 RECOMMENDATIONS
McDonalds’ performance management system lacks crucial key elements of a performance management cycle (appendix A). The elements that make up a performance management cycle will be the basis for the suggested recommendations. Each recommendation addresses a key issue.

4.0 ACTION PLANNING

Action planning is when there is an arranged effort amid two parties who arrange a plan that implements action and change
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