Person Centred Care

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According to Bob Price, a nurse academic writing for the Nursing Standard in

2006, ‘the term person-centred care is used…to indicate a strong interest in the

patient’s own experience of health, illness, injury or need. It infers that the nurse

works with the person’s definition of the situation, as well as that presented through a

medical or other diagnosis’. (pg. 49 – 56)

The notion of person-centeredness has become well recognized within healthcare

and especially within Nursing (Binnie & Tichen 1999, McCormack 2001,2003).

Person Centeredness is also ingrained in many policy initiatives within the UK (eg.

The National Service Framework for Older People, Department of Health 2001).

Evidence has suggested
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However it is suggested that

nurse-patient communication is slightly different; nurse-patient communication also

involves the transfer of feelings, recognizing these feelings and letting the patient

know that their feelings have be recognized (Sheppard 1993).

Communication- both verbal and non-verbal- can have an effect on clients and the

relationship which they form with their nurse. Communication can either facilitate

the development of a relationship or create barriers (Stuart and Laraia, 2001). There

are many different forms of communication which nurses can use to help implement

person centred care such as verbal communication, non-verbal communication,

attending behaviour and empathetic behaviour; Within this essay I will explore some

of these methods of communication, the effect they will have on a patient and person

centred care and ways in which a nurse could implement these methods in a clinical


Verbal communication is essential when dealing with a patient; studies revealed

that many patients feel reassured when nurses use a personal approach whilst

communicating and also feel that it is important for nurses to talk to patients as

individuals. In order to promote care which is person centred nurses must also

refrain from making any assumptions about the patients care or needs (McCabe

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