Personal Assessment Of Deming 's Points

In any organisation I believe that quality is king over quantity this means that work is done to the correct standard that is expected and doesn’t have to be done more than once which is a huge bonus. The organisation I work for has extremely high standards which we work to and produce work

However, if the cost of “perfection” is so expensive that the company cannot be profitable, it is not realistic to spend too much on a zero defect mindset. Instead the company must first identify what an acceptable percentage of defects is and where the defect could have been prevented. Then the company can further quantify which cost of quality is presenting the greatest risk and put procedures and policies in place in an attempt to minimize defects. Since prevention costs many times are considered the least expensive and can have the biggest affect on non-conforming products most companies will focus its initial and largest efforts into prevention. The next initiative would be appraisal and last would be identifying

As employees of an organization we are required to ensure the welfare of the same at all times. Sometimes we see and analyze certain processes carried out and it is understood that there is any way in which these processes can be improved. It happens that we are not prepared to report that such changes are needed for reasons that are varied. There are positions in companies that are responsible for ensuring that all processes, products and services offered comply fully with the expectations of customers. The so-called "quality controls" are the order of the day in different industries thus minimizing the losses that come when we could make a claim for defective product or service. The following provides an example of

According to Manning & Curtis (2012), continuous quality improvement is an essential ingredient in the quality movement (P. 167). My company takes quality very seriously. We do not make a physical product but we provide care for people who are in need. It is very important to ensure that we are doing this to the best of our ability and saving the state as much money as possible while providing the member what they need and

Non-Conformances on an aircraft has an impact on the financial status of any corporation. Defects documented on the airplane have proven to lessen the value and often leads to the customer opting to walk away from the deal forcing the manufacture to seek another buyer at a reduced rate. Costs do not result from only producing and fixing failures; a large number of costs comes from ensuring that quality products are produced. The cost of conformance is the price paid for preventing poor quality (inspection and quality appraisal). On the other hand, the cost of non-conformance is the cost of poor quality caused by product and service failure (rework and returns). Investigation of problems with the aircraft is an aid in prevention of failure to

For those reasons I consider necessary to apply Deming’s 14 points of management6: (1) Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business and to provide jobs. (2) Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change. (3) Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. (4) End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a longterm relationship of loyalty and trust. (5) Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.

The third point which states to "eliminate dependence on mass inspection for quality, instead use statistical controls for incoming and outgoing goods and services" is important to the student housing industry because if you do not have the service with high quality, you might not get a chance to inspect the issue and try to fix it (Manning & Curtis, 2012). Most students will be discouraged by bad quality and will find another complex to live at. Another way to put point 3 is "to achieve quality by building quality into the product in the first place," (Neave, 1990). In my opinion, this is the main idea of this point because if you make the product or service with high quality to begin with, you will not need to inspect it constantly. Deming believed that the management team should be focused on pleasing the customer, and if they can provide this high quality, they would not need mass inspection (Roehm & Castellano, 1997). A main goal of point three is that trying to rid of mass inspection will occur by building quality into every aspect of the product or service (Markert & Simon, 1999).

Quality must be built in to the initial process. We must eliminate the need for quality inspections by building quality into the initial structure.

DJC seeks to fully understand the production process before it is automated, both to reduce waste and enhance reliability. Adding in automated inspection equipment at the end of the assembly line might save on labor costs (depending upon the useful life of the equipment), but our current reputation is that we deliver a quality product is apparently based upon adequate manual inspection. DJC seeks to so refine manufacturing that very few defective pieces are created. The idea is to produce far fewer rejects. Merely selecting a more economical method to discover them is an inadequate focus for reformation.

All the quality experts say that there are processes in which inspection will be needed. All the quality experts agree cost and competition does not compete with each other. Deming Juran and Crosby support the practice of involving the suppliers in the quality effort.

The system of quality is prevention: This is why management must take the concept of prevention very seriously because it reduces defects and it lowers cost. This absolute state that appraisal, checking and inspection is an expensive and unreliable way of getting quality. Prevention can be achieved if during production process opportunities for error are identified. Prevention can also be achieved using statistical quality control method. Crosby (1995).

Many worldwide organizations today are focusing on quality to gain a competitive edge for their businesses. We now understand that an emphasis on quality improves overall productivity and reduces costs. It was not that long ago that business people used to think just the opposite. Organizations put emphasis on productivity at the expense of quality and began to lose many of their customers as competition increased. As a result organizations began to examine the philosophies of two Quality Gurus by the names of Doctor Edward Deming and Joseph M. Juran.

Our company should make sure that manufacturers deliver products with the highest design specification, in order to be order-winner quality conformance, by delivering products with no defects (Hill and Hill, 2012). Furthermore, improvements in quality lead to a decrease in cost for the company. According to (Evans, 1997) higher quality products lead to a decrease in costs for the company through higher productivity: ‘improvements in quality leads to lower cost because of less re-work, fewer mistakes, fewer delays and snags’ (Evans 1997, P.55).

Juran’s definition of quality focuses 100% of the customer’s satisfaction of the product. He stresses a balance between product features and products free from deficiencies and believes a quality product is free from deficiencies (Suarez, 1992, p.4). In order to achieve this

Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.