Personal Narrative: My Experience With Bureaucratic Collapse

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I recently had an experience dealing with Bureaucratic bounce. I called the at&t customer care to get an issue resolved regarding my bill. First problem with the agent was that I couldn’t understand him due to his accent in his voice, second when I was trying to explain the problem he was having a hard time understand me, and kept cutting me off, third after going back and forward with him for about 10 minutes. He offered to transfer me to someone else, because he didn’t know how to take the charge off the bill. I became very frustrated because I felt as if this could have all been avoided if he would have taken the time out to listen to me at the beginning of the call. I became upset and ended up closing my account.
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