Personal Narrative: Working With A Trainee Cashier

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Whilst working at Ladbrokes, there was a day when I was working with a trainee cashier, I was just leaving counter to go on a break, when a customer came up to the cashier with a problem with his Ladbrokes loyalty card, where he should have been issued a free bet on his card but it hadn't been processed. I knew the new cashier wouldn't known what to do, so I came back behind the counter to help. The customer insisted he would wait until later, after I had finished my break, but I assured him it wasn't a problem. I couldn't fix the problem myself, so I had to ring customer services. I spent over 15 minutes on hold, I then had to explain to them the issue and was put on hold again whilst they looked into the problem. I was apologising to the
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