Personalized License Plate Process: A Case Study

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The Personalized License Plate process is currently not being monitored to ensure consistency with plate approvals/denials, voting trends and issuance of inappropriate plates. Additionally, a feedback process does not exist to advise committee members of the outcome of the voting. Without monitoring of the process and proper feedback, Personalized License Plates that should be denied may end up approved or vice versa, resulting in customer disputes and potential legal or political action. Additionally, the reputation of the BMV could be impacted. The Personalized License Plate process should be monitored and feedback provided to committee members to ensure
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