Pestle Analysis For Health And Social Care Swot Analysis

A vital part of the strategic planning process is the (SWOC) analysis. SWOC stands for Strengths, Weaknesses, Opportunities, and Challenges. This information can be used to create ideas for strategic interventions that can shape and guide organizational decisions and actions designed to create public value (Bryson, 2004, pg. 124). Strategic planning is used to solve important issues within organizations. It can help organizations build on strengths and take advantage of major opportunities while overcoming or minimizing weaknesses and serious challenges (Bryson, 2004, pg. 27). Stakeholders and employees can provide detailed information for an SWOC analysis.

Empathy-(0:55) There was an opportunity to offer empathy to the client. Any time the client calls in with concerns regarding stopping the loan process, we should dig deep and empathize to show care and concern. ( I'm sorry to hear you are looking to stop the loan process

Prior to ending the call, she is sure to confirm there are not other questions or

Empathy-(4:52-5:01) Talisha provided empathy in the beginning of the call regarding his concern of the situation. However, there was a missed opportunity toward the end when the client stated it took a long time to contact the right team during his call. We should take the time to empathize with the client to show care and concern. "I apologize for the difficulty reaching out to us."

Empathy (0:15) ( 0:40) There were moments to offer empathy to the client upfront in the call when she expressed frustration. Consider using the ARP skill to respond to the client's concerns to ensure the

Empathy- (1:00) (4:02) There was an opportunity in the call where the client's statements warranted an acknowledgement/ empathy. The client is calling to inform she recently closed and had concerns about May's payment. We should offer an understanding

- Empathy. ( :30 - 1:00) The client advises that he has COPD and has a hard time getting in and out of his bathtub, which is the reason he is looking for some cash out of his loan--to purchase a new bathtub. Paige misses the opportunity at this point to offer the client an empathetic acknowledgement, which shows that we're listening and that we care. Try: "I've heard about that, William, I can't imagine how tough it is for you. Here's what I want to do for you today..." This will also help to take control of the call, if you use it in your initial ARP to pull up the loan.

Prior to ending the phone call, she inquires if there is any further questions or concerns.

She ends the call strongly by inquiring if there is anything further she can assist with and on a polite note.

Tara greets the client politely and informs the client the escrow refund is hers to keep.

- Empathy. (3:52) The client expresses concerns in making sure nobody else was pulling her credit for another property. While Alaina is reassuring to the client that this has not happened, she does not put herself in the client's shoes by offering a statement of empathy. We do this, to demonstrate that we are listening and that we care. Try: "If I were in your shoes, I may be a little worried too. I do want to confirm for you that the credit inquiry pulled was as a result of the conversation you had with our MB..."

Kelly greets the client politely and good job jumping in to offer your assistance to the client regarding the issue.

However in the beginning of the call, control was not present because of a missing empathy piece and Shay needing to drop out filler words like “um, so, and uh.” The client overall was delighted with the fees being waived, Shay agreed after the call that the consistency was lost in her confidence and we decided the best course of action was to learn about the power of pause. Statements such as “please allow me a moment to..” and “I will be silent for just a moment while I research” allow Shay to keep call control and remain confident about the information she is giving to her client effectively. The survey statement also was discussed and I mentioned that when refunding fees, asking for the survey is not a bad way to remind the client of the great service they

Mike politely sets the expectations to place MSQ on hold to get someone who would be able to assist.

The cost of production of furniture are pretty low at the moment and so, new competitor will surface and it don’t take as much money as it did in the past to set up a furniture company. Economy recession is another factor that will threaten IKEA status as lesser people will be spending their money to replace their existing furniture.